Decided to eat in the hotel as the weather was bad. Only suitable food for vegan/vegetarians was a cold salad at £13 so ordered two with hot chips. When it arrived it was just a bowlful of cos lettuce and a small spoon of avocado, not even fresh! The waitress apologised profusely for a salad that any Chef should be ASHAMED to present in a well known respected hotel. When we asked for more variety in the salad and an egg it appeared with a dressing, a small amount of tomato and lots of raw onion. At the most what was given to us would cost less than £1 each. With hindsight, if the waitress hadn't been so apologetic and staff in the bar so kind and understanding I should have made an almighty fuss and demanded my £26 back. So my advice if you prefer not to eat meat or fish and want a hot meal, don't eat at Leonardo. Two extremely disappointed ladies, left feeling hungry, for an extremely good concert in the Ulster Hall.

Disliked: Expected a twin room not a bed settee.

Disappointing for a 4star.

Liked: The bed was comfortable and I liked the colour scheme. Some of the staff made an effort to be helpful. Dinner was very good.
Disliked: The ensuite bathroom was appalling. The bar & restaurant were dirty. A few of the serving staff had heavy colds and didn’t know their own menu or drink names. A staff member was told at dinner there was broken glass across the carpet and it was still there the following morning, the same staff member Aimee was told again about large glass pieces there. I asked for water in my room and was ignored. I wasn’t asked if I enjoyed my stay when I checked out. Very poor service for a 4 star hotel. Will not be returning.

Exceptional

Very good

Okay

Liked: Staff were nice and helpful
Disliked: Dust on all the lamp shades found multiple short black hairs on the bed’s carpet was stained

Not 4 star

Liked: Good location,near to train station and town centre a few minutes walk.great breakfast with lots to choose from
Disliked: side room of hotel are subjected to noise from large delivery vehicles , keeping the engines running the whole delivery time is not a favourite alarm clock at 6am .very disturbed sleep.no water or biscuits provided and its meant to be 4 stars

Exceptional

Really good hotel excellent central...

Liked: Rooms clean and comfortable exceptionally good breakfast
Disliked: Had a room with interconnected door and could hear everything from the next room

Passable

Exceptional

Liked: fantastic hotel stayed there 6 times now
Disliked: few things unavailable in the bar on menu and some beer