Visited on 21st June 2017 with my partner to attend Mark Lanegan gig at the O2 Ritz. Absolutely amazing hotel and would highly recommend. O2 Ritz is literally across the road; there is a Sainsburys Local opposite for any bits that may be needed/cashpoint, and many bars/ restaurants/ takeaways in the immediate vicinity. All staff are amazing, polite, professional yet 'human!' We were upgraded re room on arrival. Room was enormous with 2 Queen size beds, quality bed linen/ pillows/ mattresses - the best night's sleep that I have ever had in a hotel! Loved the little touches like the fridge with fresh milk in in the room, complimentary bottles of water, an umbrella (this is Manchester after all), the tuckbox (free of charge), Elemis toiletries. Only downside to the room was that we stayed during the recent heatwave and our room did not have air conditioning (N.B. some rooms do so if staying during hot weather may be worth checking this out beforehand); however, the hotel supplied 2 powerful fans on request which ensured that we remained cool throughout the night. Very quiet in the room during the night despite the windows being open and the city centre location. Breakfast was very good. Full English offered in heated containers with freshly fried eggs. There was also an extensive 'cooked to order' choice, however all buffet ingredients were hot and plentiful and very good quality (my only niggle about breakfast was that there were no hot plates to serve the buffet breakfast on). Overall, excellent breakfast and brilliant staff. Bar services brilliant. The best Bloody Mary ever and an extensive selection of gins/ garnishes. Only 'blip' that we experienced during our stay was that the in room hairdryer exploded in a ball of flames! However, this was dealt with swiftly and efficiently by the manager! Cannot wait to stay here again. Top class hotel convenient for the 02 Ritz with so many extra little touches that it is a true luxury to stay here and the service/ facilities that you get are far superior to other city 'top' hotels at a fraction of the price.

Liked: The excellent staff; the facilities in the room; the service overall; Elemis toiletries; fridge; fresh milk; complimentary bottles of water in the room; the tuckbox; the cocktails/ drinks and wonderful bar staff; the decor/ history of the hotel; the lovely outside courtyard area; the breakfast and breakfast staff; the absolute quality of drinks ingredients/ food; the quality bed linen/ mattress and pillows; the best sleep that I have ever had in a hotel.
Disliked: Only downside was the hairdryer in the room set on fire - flames shooting out, however this was dealt with swiftly and efficiently by the manager. Cold plates for the cooked breakfast - I like a hot plate from a plate warmer.

Absolutely amazing hotel; beautifully decorated and amazing service.

Liked: Everything.
Disliked: Nothing.

This hotel has the most beautiful stained glass and marble/tiled Victorian fittings. Absolute splendour. The reception with high ceiling and glass domed roof is spectacular. We had a twin room which was spacious, clean, and the beds were very comfortable. The breakfast was lovely and a great start to the day. All we did was comment on our surroundings as you kept imagining what it must have been like being there many years ago. It cost me 79.00 for one night, which was superb value given the splendour you were surrounded by. We were initially given a double room but hotel staff sorted this out expediently and efficiently. I love this hotel and I will definitely recommend it to others and without fail; I would stay here anytime I need to stay over in Manchester. Superb.

Liked: Beautiful architecture.
Disliked: Nil.

A limited experience just staying one night - single room was very comfortable and not too noisy "inside" the hotel. I'll definitely be staying again. Good value for money.

Liked: This is a fascinating building with an interesting history - would have liked to be able to explore more of this...
Disliked: Nothing.

Beautiful hotel I felt very...

Liked: Stunning vintage style hotel, very friendly and classy, I've stayed about 4 times now, beautiful hotel.
Disliked: Slow service in the bar area, you need more staff.

Looking forward to staying here...

Liked: Decor beautiful. Facilities lovely and in a perfect location
Disliked: Nothing

Passable

Disliked: The hotel ignored my request for 2 single beds and when queried suggested that I’d only booked a ‘sleeping room’ which was not true. I’ve travelled the country with my son to watch football over the past 20 years and never had such a request ignored in the past.

Location great for seeing a...

Liked: Building is very impressive. Room was spacious and comfortable.
Disliked: The bar was too noisy late at night, so we didn't have a drink then.

Exceptional

Liked: This is our second time at Kimpton Clock Tower, the staff are super friendly they cannot do enough for you, location is great ,, we would certainly recommend this Hotel,,

Ok

Liked: Good bar in hotel and staff are very friendly
Disliked: Was not given room as advertised on booking.com. What I was looking forward to did not materialise.However the staff did their best to accommodate but they say..what’s on booking.com is not guaranteed. This is what I should have realised so always ring the hotel to double check you get the room you expect!

Superb

Liked: Good breakfast

Exquisite vibe

Liked: Exquisite building . Heart of Manchester. Very quiet rooms. Great bar & breakfast
Disliked: Nothing

No working shower and no...

Liked: Lovely room in appearance and unusual property.
Disliked: Where to start. A knocking or rapping noise at intervals during the night, not the end of the world. Went to use the shower in the morning and the whole thing was broken. Water flying everywhere, bathroom flooded. Struggled to turn it off. Did not want to wash my hair and of course couldn’t rectify half wet hair. Decided to have a bath instead. No hot water. I explained to very helpful member of staff on our way out and also sent a message on booking .com. Have had absolutely no response or explanation. It’s a shame as it could be such a lovely hotel!