Professionalism of staff; wonderful room; ambiance of the hotel was lovely; highly recommend!

Disliked: No low points.

Perfect location for the Boston Opera House.

Liked: Good service; nice beds; good A/C; good bath products; excellent valet service; sharp lobby area.
Disliked: Noisy halls; I could hear people above me.

My husband and I stayed at the Hyatt and found it to be an exceptional value. The price was great and we walked one block to a fabulous restaurant and then another block to the Wilbur for a show. Room was clean and bed comfortable!!!

Liked: Great value

Very good

Liked: Some of the staff really nice and helpful , e.g. Concierge, one Guy in the bar, several staff in the breakfast restaurant.
Disliked: Some of the staff at the front desk

Superb

Very poor

Superb

Superb

Liked: A bit dated hote,l but big and spacious room. Staff was quite nice.
Disliked: Location is just ok.

Safe location and convenient

Liked: Close to Boston Common and Freedom Trail; there is a Theater at the end of the street; and a 5 minute walk to Chinatown Subway and the Orange Line which links to Boston North Train Station for a quick 30 min. commute to Salem, Mass. for a fun day trip out of Boston. Absolutely enjoyed our stay here!

Exceptional

Affordable and excalty what I...

Liked: Exactly what you expect from a hotel like this.
Disliked: Prices are expensive.

Exceptional