Service was excellent and same for the location.

Liked: Location.
Disliked: Room and bathroom somewhat small.

When I booked the reservation the person who helped was great, very friendly, helpful and knowledgable. A great price and staff, will definitely come visit again soon.

Liked: Great service; clean rooms; wonderful location next to everything at a great price.
Disliked: The experience was perfect!

We stayed on 10/26/12 for a concert at the Wilbur. I was quite concerned after reading reviews that were either 1 star or 5 stars. I gave it 5 stars and wonder what the 1 star reviewers experienced. We had a deluxe room which, for the $20 more per night, was absolutely worth it. The lobby is beautiful, the staff was friendly and efficient, the elevators ran perfectly, and the experience was excellent. If one is trying to skimp on everything, one should not be surprised if things aren't perfect. Spend the extra money. We'll stay there again.

Liked: Decor, staff, service.
Disliked: Nothing.

Very good

I’ll never come back to...

Liked: Nothing. The room is horrible!!!
Disliked: Everything!!! Not cleaned, bad maitained, bathroom with old furniture. TV doesn’t work very well. It is just a nightmare.

Will not go back to...

Liked: Location
Disliked: Nothing was good about this hotel other than the location. The hotel is in a dire need of refurbishment. The pictures are outdated like Tinder pictures. What you see is not what you get.

Nice on the outside, ugly...

Liked: Just the meal and waitress
Disliked: Noise, filth, visible water damage, tiny bathroom

We left as soon as...

Liked: Check in was fine. And nice bar in the lobby.
Disliked: Our room was clearly one side of what must have been an original room cut in half by a false wall. 1) The people in the next room coughed all night long and it sounded like they were in bed with us. So I didn't sleep. 2) Everything in the room was TINY. Queen size bed? Yeah, right. And the bathroom sink was about a big and deep as a laptop computer. Actually, the bathroom, with an incredibly loud toilet, reminded me of an inflight restroom on a plane.

Exceptional

Excellent

Liked: I recently stayed at this hotel and couldn’t be happier. From the warm welcome and helpful local tips to the seamless check-in, the staff truly went above and beyond. The location was excellent. particularly appreciated the exceptional service from Caroline and the front desk staff, Salma. When I needed my dinner heated, Salma promptly arranged for a microwave in my room, which was incredibly helpful. Caroline went above and beyond just delivering the microwave, bringing me a kettle, extra herbal tea, and honey when she learned I liked something warm before bed. Her kindness truly made a difference, and her attentiveness was remarkable!

Good

Liked: the room looks old
Disliked: the room is old

Amazing time is historical city,...

Liked: Location and very good breakfast.
Disliked: rug in room and a lot of taxes.