The hotel was nice - my only complaint is that the beds were very firm and uncomfortable, and the pillows were very small too. Walking distance to LC Pavilion was short and easy.

Think that this hotel was quite nice - walking distance to venue (Lifestyle Communities Pavilion) and dining options. We will definitely stay here again next time we are staying in Columbus.

Liked: Close to venue.
Disliked: None.

I was very disappointed in paying almost $200 for a one night stay here. The staff was very nice, but the layout of the hotel and the room were big disappointments. The lobby has stairs to reach the elevator, and when you have a large bag to carry, or are handicapped, it's very inconvenient. The pool is relatively small, yet the patio and bar are quite comfortable at night. I was very disappointed in trying to find a place to park initially. There is a curb that allows only 3 cars to park, and generally the valet service has it full. In regards to the valet service, I paid for my car to be put in the valet lot, after driving around the building twice to find a pay meter. They must have forgotten about my car because the next morning it was still in front of the meter. Considering the ups and downs of the hotel, and the significant price tag, I thought it was huge disappointment.

Exceptional

Liked: The location was the perfect walking distance to our event. The staff was friendly all the way around. The room was nice.
Disliked: When the AC or Heater was on it was a little loud.

It was adequate.

Liked: There was no breakfast.
Disliked: The key card was difficult to get working.

Exceptional

It was great for what...

Suited it's purpose for one...

Liked: Didn't have breakfast.

Excellent stay, would stay there...

Liked: Very clean, great location for what I needed
Disliked: Paid for room with 2 queen beds ( through booking) but actually had 2 full size beds

Very good

Exceptional

Worst place ever

Liked: If the staff didn’t make it the worst experience possible maybe I would have good things to say but they made in unbearable
Disliked: The absolute worst staff I have ever dealt with. One staff called herself and idiot multiple times while she was checking us in, they told me my room was cancelled after I called to make sure it didn’t get cancelled then they charged us for two rooms when we only got one. Every staff said something different and one admitted to having issues with the nighttime staff. One employee said the would refund us for the 2nd room they charged us improperly for but then a manger was so rude and did not approve the refund cause she says the room was cancelled cause we didn’t show up yet I called to tell them I’d be arriving after midnight and even if it was my fault the room didn’t get cancelled the employee only checked me into ONE room. The manager kicked us out cause we got mad like any reasonable person would for getting double charged.