The Terrace Room

From start to finish this was by far the worst dining experience we’ve ever had! Our party of 6 was seated. The waiter abruptly came over and said ”are you ready?” No hello, no introduction, no offer of drinks, nothing! He abruptly turned and said he’d be back. He indeed returned quickly with his order pad in hand, again asking if we were ready? We asked for wine to start, house Cabernet which was $8 a glass, until the bill came and we were charged $12 a glass. The menu was a whole other issue. When I booked our reservation, I clearly booked the Terrace room. We looked at the menu online and knew there was plenty to pick from for all 6 of us. The menu we were handed was labeled “The Palm Cafe” with VERY LIMITED options, and only 3 actual entrees to pick from. 3 of us ordered the chicken option, which was so dry and overcooked we couldn’t even cut it let alone eat it! We asked for bread/butter, the waiter said he’d get us some, but never brought any. We finally asked for the manager who seemed to listen but did nothing! The attitude of the waiter remained the same throughout our entire time there, including one time walking away from our table throwing his arms up in the air! We came right out and said we were not paying for the chicken entrees. They were taken off the bill. This is the first (and hopefully only) time we left zero tip! It was a Saturday evening in Pittsburg, and we had theater tickets post dinner, so we had no other options to leave and go somewhere else or we certainly would have! Seriously terrible!

Liked: The atmosphere and the hotel lobby.
Disliked: Everything!