We had to take the stairs up and down many flights during our stay. The elevator was way too small and very slow. Lobby too congested and loud due to being so small.

Liked: Location.

The nicest person in the hotel was the man vacuuming the floors on our floor. He rushed to fill up my ice bucket.

Liked: The hot water; bottled water and the guy vacuuming the hallways on our floor.
Disliked: The breakfast; tiny bathrooms; doors in the rooms wouldn't stay open.

Very disappointing!!!

Liked: Convenient location in downtown.
Disliked: Unfortunately I have stayed in some bad hotels and this one is up there on that list. For starters pictures are very deceiving, especially of bathroom ( let’s just say you could easily hit your head on the sink if not careful while using the bathroom or multi task by washing face/ brush your teeth/ possibly even shave all while using the bathroom). The elevator situation was horrible ( two very small elevators for all guests and staff) waited several times 20 plus minutes to go up to room or come down. Neither elevator screens worked, so you had no clue what floor you were on until the door opened ( what fun). Ice machine only working on certain floors and that was a crap shoot because you never knew if you did get ice there early or the day before if it would still be working when you returned. Had room services a few times (this was again a crap shoot) would take trash and not put bags back, would take wash cloths/ towels/ hand towels/ bath mat and might get new ones to replace or only towels and nothing else. Don’t believe a vacuum was ever used in room ( make that building) entire time of stay. The room was partially serviced one day, without request and with tag on door handle not to disturb/ sleeping in. Looked for another place to stay, but prices were a lot higher from when originally booked or most places were booked already. If we ever go back to Miami, will definitely not stay here and would not recommend for anybody. Unfortunately did not take pictures to show, spent as little time as possible in room/ hotel.

Oh

Liked: Location
Disliked: The room is really small. The window was literally just a square. It felt like I was inside a cube. The bathroom was dirty and so was the room. They didn't have any extra sheets. The bed was right next to the wall. I don't recommend this hotel. The A/C no working the room was 79f

Passable

Liked: Location was perfect and close to everything we needed.
Disliked: Elevators were very small and we waited forever for them.

Good

Room offers beautiful view but...

Liked: The location to the port
Disliked: The size of the elevators (2 small elevators), very dangerous staircase to bring suitcases down stairs because the wait for an elevator is over 15 minutes waiting, first room didn’t have microwave, second room didn’t have microwave or refrigerator and thermostat made the room either too cold or too hot. There was no in between.

Very good

Liked: Everything was close an convient
Disliked: I wish I could stay longer

Exceptional

Good

Exceptional