I had prepaid for the room back in November. I couldn’t make it to the concert so I gave my tickets and my room to my son. I called the hotel on 3/27/24 and talked to Pam. She said my son could take over the room since it was paid in full. He just needed a card and would be charged a $50 deposit. When my son got to the hotel, James was very rude and said that the room wasn’t paid for and that they needed a card for $278. I tried explaining it to him on the phone and told him what Pam said but he wasn’t having it. So I hung up and called the hotel and talked to Anna and she said that everything was good and apologized for the trouble. Then when my son went to check out they wouldn’t let him. They said he owed for the room because it wasn’t paid for. What the hell???? Terrible service and they don’t know what they are doing. I feel I should get a full refund for all the trouble they gave us. We will not be back!

Liked: No!
Disliked: Very!

We'll be back next year but won't leave without that receipt again.

Liked: The beds are very comfortable.
Disliked: Told we could not get a printed receipt at checkout because we booked through Priceline. My husband needs that receipt to get reimbursed.

The room was impeccable, very well appointed. Staff was extremely professional. I will certainly return! Thank you for the wonderful experience.

Superb

Liked: Close to restaurants

great hotel. I recommend this...

Liked: everything was great, from the room to the free breakfast. couldn't ask for anything more.
Disliked: nothing

Our new favorite place to...

Liked: Very comfortable room with two TVs and a couch. Breakfast was a delight and staff was very friendly.

Passable

Disliked: They charged me three times on my credit card for one night.

Great! Would stay again.

Liked: Property was nice and updated. Rooms were clean and well kept!
Disliked: Nothing really. I wish they had a waffle maker, warm cinnamon rolls or pancakes for breakfast. But they did have a nice selection outside of that and good coffee!

Superb

It was a great facility

Liked: breakfast and hottub
Disliked: The beds and pillows were not very comfortable at all

There was no hot water.

Liked: We stayed in a king suite room. The room had a nice sitting area and two large TVs. The hotel in general was very clean.
Disliked: We stayed in room 405. We did not have hot water. My husband tried to take a shower the night we arrived, and he the water run for a good five minutes before it warmed up. However, the hot water only lasted for about five minutes. The same thing happened the next morning when I went to take a shower. It took about five minutes for the water to warm up and then the hot water only lasted for about five minutes. When my husband went to shave 20 minutes later, there was not hot water coming out of the sink faucet. Before unpacking your stuff, I would recommend checking that the hot water worked in your room. The hotel was very nice and clean. However, due to the lack of hot water, I would not stay here again.

Exceptional