I had prepaid for the room back in November. I couldn’t make it to the concert so I gave my tickets and my room to my son. I called the hotel on 3/27/24 and talked to Pam. She said my son could take over the room since it was paid in full. He just needed a card and would be charged a $50 deposit. When my son got to the hotel, James was very rude and said that the room wasn’t paid for and that they needed a card for $278. I tried explaining it to him on the phone and told him what Pam said but he wasn’t having it. So I hung up and called the hotel and talked to Anna and she said that everything was good and apologized for the trouble. Then when my son went to check out they wouldn’t let him. They said he owed for the room because it wasn’t paid for. What the hell???? Terrible service and they don’t know what they are doing. I feel I should get a full refund for all the trouble they gave us. We will not be back!

Liked: No!
Disliked: Very!

We'll be back next year but won't leave without that receipt again.

Liked: The beds are very comfortable.
Disliked: Told we could not get a printed receipt at checkout because we booked through Priceline. My husband needs that receipt to get reimbursed.

The room was impeccable, very well appointed. Staff was extremely professional. I will certainly return! Thank you for the wonderful experience.

Passable

Disappointing

Disliked: Pool was over crowded and extremely nasty couldn’t get hott water in our room and called desk multiple times nothing was done and no one did anything for us said we were unable to switch rooms cause they were full so we were in able to shower during our stay which is nasty especially when I had a daughter there competing

Exceptional

Good

Liked: Nice rooms but the breakfast was really bad(((

Very good

Exceptional

Good

Liked: Pool area was clean
Disliked: The bathroom in the pool area needed a little bit of care but otherwise good

Exceptional

Superb