Would have asked to have room changed immediately but we had a difficult time finding rooms on-line and since we were only staying one night decided to stick with the room. Did not report the mold right away because we knew there was nothing that could be done. All hotel staff was very friendly and courteous. Because staff had no knowledge of room conditions probably would not recommend it to friends.

Liked: Food in The Marker was excellent. Front desk management was apologetic. Reservation details went smoothly.
Disliked: Carpeting in room had cigarette burn marks and multiple stains. We were uncomfortable walking on it in bare feet. Bathroom ceiling was very moldy over shower and toilet area. Management claimed no one had mentioned these problems before. Housekeeping that didn't report these problems makes me worry about what we couldn't see.

Exceptional

Pleasant

Liked: The hotel was clean and the staff was pretty friendly.
Disliked: All the elevators were down except 1, and that was moving very slowly. The furniture in the room was outdated and damaged. The parking lot was completely full, and we had to park somewhere else of the premises.

Very good

The inside ambience was beautiful,...

Liked: It was close to the venue I was coming in town to visit.
Disliked: The staff attitudes were horrific, and they had four total elevators, and only one elevator was working. Several guests complained about being stuck on elevators, and the staff kept directing other guest to occupy those elevators. When I made a complaint, the girl act as though she didn’t know what I was speaking on, I asked for a corporate number and they failed to provide it.

Good

Liked: The customer service was nice
Disliked: Loud, a little out of date. Shower was not good

Disappointed

Liked: Room was large, had a balcony. Shuttle to and from airport was convenient.
Disliked: Originally booked a room with two beds. Upon arrival they gave us a room with only one bed and a pull out couch. The couch was not very comfortable but we had no choice since we were 4 people. Pillows had stains and towels had hair on them. Apart from that it’s fine for a quick night.

Overall a comfortable stay. Would...

Liked: Good location, the beds were very comfortable. The room was clean
Disliked: The bathroom sink was very slow to drain

Exceptional

They were ready and very...

Liked: Easy to get to … lovely facility with wide hallways and well lit. Bedroom was very nice and the staff was EXCELLENT!
Disliked: N/A