Would have asked to have room changed immediately but we had a difficult time finding rooms on-line and since we were only staying one night decided to stick with the room. Did not report the mold right away because we knew there was nothing that could be done. All hotel staff was very friendly and courteous. Because staff had no knowledge of room conditions probably would not recommend it to friends.

Liked: Food in The Marker was excellent. Front desk management was apologetic. Reservation details went smoothly.
Disliked: Carpeting in room had cigarette burn marks and multiple stains. We were uncomfortable walking on it in bare feet. Bathroom ceiling was very moldy over shower and toilet area. Management claimed no one had mentioned these problems before. Housekeeping that didn't report these problems makes me worry about what we couldn't see.

From staff to food to...

Liked: The staff was amazing. The restaurant happy hour was golden! Overall experience: husband and I were extremely satisfied.
Disliked: Temporarily had A/C issues. But it was quickly resolved maintenance team came to resolve the issue and was very helpful.

Good

Bad

Disliked: They charged me more than the reservation price and I asking for the extra amount of money

Nice hotel!

Liked: No breakfast ..we weren’t told there would be breakfast.
Disliked: The bartender although I gave him a great tip.

Very good

Good

Liked: Room was nice and clean. Great customer service.
Disliked: When booking I called to make sure the pool would be open. This is why I went ahead and booked. I get there and I'm informed the pool would be closed during our stay. I was not able to cancel due to being it was very late in the night.

Very good

Liked: The cleanliness and comfortable bed
Disliked: The elevators were slow, hot, and scary. The halls and rooms were stuffy never cooled off. I put the air on 64 for hours and it never got past 77 in the room.

Ac didn't work, pool dirty,...

Very good