Very good

Large comfortable family room bedroom

Liked: Nice location with waterpark
Disliked: The staff told us that we could use the waterpark the day we arrived and the day we were going to leave, but then they told us we only paid for the room and we’d have to purchase the waterpark tickets separately, which is not what we agreed upon when we called in.

Mediocre at best

Liked: The hotel is remodeled and nice.
Disliked: The waterpark and the “breakfast buffet”. I don’t usually write reviews but I feel like I should review this for other families. We paid $250 to stay one night. The waterpark has dumb rules like no outside food or beverages, I was okay with throwing my just opened water bottle away until I got inside and saw that they sold food and beverages. I can support a rule if it’s to keep a facility clean and safe but not if it’s to force me to buy water from their concessions. They also ran out of towels in the waterpark. Here’s the most IMPORTANT negative part of our experience, the air temperature in the waterpark was very cold…vents were blowing cold air constantly. I was cold and my kids were cold and didn’t want to stay long. They do not allow kids in the hot tub, so there was no way to warm up. A bunch of kids had their feet in the water and they made them take them out. The final straw was when they called a safety break and everyone stood around and shivered. We decided to go back to our room, where we didn’t have any hot water. They had to come and fix it. They also gave us 3 towels for five people and when I asked for more regular towels, they were out. It may seem small and I’m sure it came down to not having laundry staff but it made our life miserable because cold kids and unhappy kids. Lastly, breakfast is not included. So we paid for the breakfast buffet. However, that was a mistake. The buffet was the same as a typical continental breakfast with bad biscuits and gravy and make your own waffles. They were out of a lot of option, so it was not worth the money. Overall, the stay should have been about half the price given the quality. You do not pay that amount for a nice hotel when you’re taking your kids to a waterpark, you pay for the waterpark and the kids to have a good time.

Would stay again

Liked: Very pretty and clean, comfortable.
Disliked: Noise from the freeway

My granddaughter and friend had...

Liked: Breakfast was good
Disliked: Noise from the rooms above us and the hallway

Good place

Liked: Good property. I think need more staff in the kitchen
Disliked: Everything is good

Its ok

Disliked: Hallway carpet is dirty need to upgrade

Not staying in the hotel...

Liked: Breakfast was okay. A lot of choices but wasn’t cooked well.
Disliked: Staff was rude, we called the front desk for help with zero answer. Had to go down and request extra blankets only to be met with rude answers and no blankets. How does a hotel run out of blankets?

Disappointing

Disliked: Hot tub don’t work! Cable tv didn’t work after they rebooted it 4 times. Beds were not comfortable