Exceptional

Overall good location to all...

Liked: Great location to downtown, to Rocky Mountain National Park and trails.
Disliked: This property is part of a resort, so they can charge you extra on holidays. Our room did not have any hooks or closet space to hang clothes. The shower was tiny.

Disgusting

Liked: This property cancelled my reservation the night before I was due to arrive. They said unforeseen circumstances, however I went there to check there was no other reason than it was a festival and they gave my room to a bigger group to make more money. I will never book a World Mark property again. They didn’t even rebook me, and told me to contact booking.com to help. I ended up paying 600 dollars more as I had booked this months before and there was nothing left and what was available was at premium rate. Booking.com also told me to rebook myself and they couldn’t help. The hotel has not even sent me my full pre payment back yet. What a terrible hotel with such bad practices. You don’t deserve any customers
Disliked: There practices. There lack of service. Everything

Great location near to RMNP

Liked: The apartment was confortable and well equipped. The entrance to RMNP is literally a few minutes drive. Elk came into the car park and grounds in the evening which was lovely to see.
Disliked: We were disappointed that we did not have a balcony or terrace or any real outside space. Being on the ground floor we found the noise from the people in the apartment above us was quite loud and we were woken several times. We tried to request a first floor apt but none were available.

Exceptional

Bad

Disliked: everything is perfect except the staff. She kind of racialised me because Im an Asian i can tell. The hotel was double charged me. I called to talk about the payment about 5 times, they keep saying that the manager wasnt there. I also contact Booking.com 4 times to help me follow up the double charged payment but they only talk to the hotel and they told me “the hotel really has charged me, they going to tell the manager for refund but right now they couldnt do anything because the manager wasnt there” Right now, its been a month I havent get any refund even email or call back! for both Booking.com or the hotel!!!it is a really nice place, but the service is really bad though

Nice Place - Needs A...

Liked: It’s a cute place! The staff was exceptionally kind! It’s close to RMNP and downtown. You are on the river and can see the mountains.
Disliked: Our room was not quite like it was pictured online. We didn’t have a pull out sofa either. The spas were dirty and the jets didn’t work. The entire place looked much nicer in photographs.

Great site. Missing WiFi if...

Liked: Clean, quiet, beautiful setting
Disliked: No WiFi included. Strange pricing options. They didn’t mention free WiFi available in lobby until checkout. Bathroom could do with some minor updates. Toilet seat very old. Soap holder as well

Very good