Wonderful for families, lovely staff

Liked: Wonderful place to come as a family. The staff are lovely and warm and very helpful -- they absolutely made our visit perfect, and were so friendly and kind to our daughter. A gardener absolutely made her day by giving her a tour of trees and then remembering her the next day. Our room was massive, with a huge bathroom, and everything we needed for a toddler was supplied. The pool is beautiful, the changing rooms are clean. The gardens are gorgeous, even in early spring, and we spent most of our time just roaming around between fairy gardens and actual gardens. Really want to thank the restaurant staff for their assitance with my husband's coeliac requirements. Tony (apologies if we got your name wrong) had such perfect knowledge of the menu and could recommend everything that was gluten free and what subsititutions could be made. It may seem like a small thing, but it gave us such confidence that my husband could actually enjoy his meals risk free. Would recommend this hotel to anyone with allergen issues, they take it seriously and don't make you feel like a burden. I wish that wasn't so rare, but we really appreciated it. Can't wait to come back.
Disliked: The first night, our food was excellent. The second, it was slow to come and rather disapointing. But that's about the only complaint. During the renovations, it'd be nice to see more play equpiment for children, it could use a bit of a refresh, but that's being very picky. Wish we could have stayed longer, looking forward to coming back when the renos are done.

Excellent , will be returning...

Liked: Excellent for families, they have thought of everything and really nice touches
Disliked: It is due a refurb definitely a bit rundown. Food could’ve been better at dinner

Great location, friendly staff, tasty...

Liked: Great location, family-first setup, friendly and helpful staff. Loved the bunny’s, fairy garden, swimming pool and the Den. Oh the ducks were cute too and the Afternoon Tea was fantastic.
Disliked: Beds were uncomfortable, kids popcorn was devoid of all flavour.

Loved my stay food was...

Liked: Beautiful surroundings meet at reception such personal attention
Disliked: Needs a gym

Fabulous stay and amazing vegan...

Liked: Excellent vegan breakfast! Staff were friendly, professional and accomodating

Very good

Exceptional

Exceptional

Liked: Very friendly check-in. My room was upgraded, which was a super surprise.Beautiful surroundings, building and decor. Calm and welcoming atmosphere. Lovely evening dinner menu.Amazing breakfast options - help yourself to continental plus cooked choices.

Perfectly managed by lovely people

Liked: Beautiful building and outdoor areas … perfectly English
Disliked: Nothing except it would have been nice to have a couple of really comfortable armchairs to relax in rather than have to sit on the bed. There were two chairs but more hall or upholstered dining chairs