WoodSpring Suites St Louis St Charles

Exceptional

Very good

Booking.com rate was not respected.

Liked: Location......
Disliked: The manager she didn't want to give me the booking.com rate, and she charged me a regular rate. $$$ she was not nice and no explanation. I either take or leave it. I was not happy with this. My room was not clean during my stay either. The rest of the staff was nice it was just this female manager, I hope I knew her name.

Very inconsidetate staff

Liked: Rude staff
Disliked: Staff

Exceptional

Very good

Exceptional

Great place and staff

Liked: Staff was wonderful. Large rooms, great prices and location
Disliked: Mattress needs to be replaced. Very lumpy at bottom just wasnt comfortable. My room was right next to elevator. Could hear when people would get on and off which set the dog to barking. I would insulate that wall more.

I will never stay there...

Liked: The property would not let my 18 yr child check in. I registered and paid for the room and no where did I see that they would not let an 18yr old stay.My child had to drive back from StLouis to KC in the middle of the night on New Years Eve, because of this. My child is transgender and they said the receptionist was very rude.I plan on disputing the charge with my credit card company.
Disliked: Please look above.