Unsatisfied patron.

Liked: The location was ideal. Close to almost everything.
Disliked: The place had roaches, a few of the employees were rude.

NEVER BOOKING A WOODSPRING AGAIN!

Liked: Nothing. We took one look at the room and practically turned around and checked out right then.
Disliked: 1. Roaches all over the room. They were even crawling all around some of the light switches.2. Obvious smell of smoke in a non-smoking room. Cigarette burns in the bedding.3. Kitchenette, refrigerator, and bathroom areas were dirty. Not even sure they used soap and water. Even some of the sketchiest places I have been to in 3rd world countries were not that bad.4. General Manager is definitely scamming military and veterans by adding “Fort Sam Houston” to the name. He claims to be a former vet, but he clearly does not remember what honor is. DO NOT PAY FOR THE ROOM UNTIL YOU VIEW IT FIRST! We didn’t even stay for a few minutes and now he is refusing to refund 9 out of the 10 days we booked. Their policy online only states “1 day will be charged” if cancelling the reservation before a certain time.

Very poor

Disliked: The staff , the shower head fell off and hit my baby on the head and the shower head fell off and shot water on me bruised my stomach the microvae didn’t have the right plate stove ain work tv ain work has roaches

Exceptional

Passable

Horrible

Liked: Location was in a rough part and we're lots of Randoms entering facility. Doors and facility say locked 24hrs but all doors were always open to anyone even without a card. Trash was thrown in hall ways and the facility stunk like fish the entire stay.
Disliked: Location was in a rough part and we're lots of Randoms entering facility. Doors and facility say locked 24hrs but all doors were always open to anyone even without a card. Trash was thrown in hall ways and the facility stunk like fish the entire stay. A light didn't work in the room and toilet leaked as well as trim was falling off..parking lot also had super we big pot holes. I prepaid for stay and they attempted to lock us out of room saying we owed money. When it came to check out we checked out leaving card in room as front desk told us since they were not at front desk in the morning. They proceeded to call us 3 days later asking us if we checked out! We already been gone 3 days!! Probably another attempt to charge more money.

Good

Liked: we liked the location it was near a few gas stations and fast food places as well! plus it was about a 15 min drive downtown!
Disliked: it was a little confusing, have to turn on the light, but till the end we spoke with the people in the front desk and explained how the light fixtures work.

I’m very hurt and upset...

Liked: Parking
Disliked: No Tv Toliet flooded water was everywhere

Don't waste your money

Liked: I was putting in a room with the window unlocked and or didn't lock on the first floor. I got them to move me I was out in a room with the TV that didn't work. I was told that they would come and change it out, as he walked in the room to see about it... I missed the Superbowl. For the 30 days I've stayed there I didn't have a TV and roaches started coming out..The door doesn't close all the way.