Disappointing

Nice and comfortable

Liked: Please speak to (OK SO Just DEAR, Baby,See, darling Dear family about Their unprofessional Behaviors against Disabled and Elderly Seniors family... I'm Disabled and Elderly Seniors family and we are very unhappy about encounter with the (OK SO HON Wait a minute, see, Absolutely, Anything, Whatever, Ready, Braids,Lines,Dark Shades, honestly to God
Disliked: Sorry, I hope prices would be cheaper

Felt unsafe. Manager was very...

Liked: Not much
Disliked: Not safe men hanging around the door no lighting in parking lot room smelled of smoke

Bad

Disliked: The room had a stink stuffy odor . The paint was coming off the wall. There also was a hole in the bathroom door.

"Paid" to WAIT!!

Liked: The room was spacious n comfortable.
Disliked: Had to wait over 25 minutes for someone to come to the front desk. Called the desk from my phone and it just rang. Called from the lobby phone with the same results. Decided to call customer support...It was reccommended to me to just "wait a little while longer" for someone to come back to the desk!!! Because of the lateness, I was not prepared to seek another hotel. #poorcustomersetvice

Nice place to stay, comfortable...

Liked: The beds were very comfortable and nice having the option to use the kitchenette.
Disliked: The location was a bit confusing to get to. You don't see the the hotel from the directions on the GPS. You realize you have to go around another building to get to the hotel itself because it's not actually facing the direction main road is on. It's certainly located well to main roads, highway, restaurants and entertainment.

Rude staff

Liked: The website for this hotel chain, WoodSpring Suites, advertises itself as pet-friendly, but it wasn’t until I clicked into the specific location for Daytona Beach and read the fine print that I discovered only dogs were allowed. Given the urgency of the situation, I didn’t have time to sift through fine print in the middle of a hurricane.Overall, I am deeply disappointed by the cold, unwelcoming, and outright rude treatment I received. This is not the type of business that cares for its customers, particularly in times of crisis. I will never stay at this hotel again, nor would I recommend it to anyone. The management should seriously consider retraining staff in basic customer service, especially in handling guests facing emergencies.
Disliked: I booked a reservation at this hotel on the day Hurricane Milton hit Daytona Beach, seeking refuge after my home flooded. I chose this property due to its pricing and the claim on their website that they were pet-friendly. Upon arrival at 5:00 p.m., I was forced to wait in the lobby for an hour and a half before being checked in. While I understand the strain caused by the hurricane and the influx of people seeking accommodation, the unprofessionalism and rudeness of the front desk agent were inexcusable.During my wait, I had my cat with me in a carrier, and it was clear there was a pet present as he was meowing. The front desk agent saw my cat multiple times, even commenting on the sound by sarcastically asking another guest if it was a baby crying, despite the obvious presence of my cat. When I finally reached the desk and gave my reservation details, she coldly asked if I had a cat. I confirmed, and she abruptly informed me that the hotel only accepts dogs, not cats, without even making eye contact.I explained my situation – my home had flooded, and I had lost everything. I had been driving since 4:00 a.m., and I simply needed somewhere to rest for the night. I respectfully asked if she could make an exception for one night under such extreme circumstances. She flatly refused, again without so much as looking up from her computer. I asked once more if she could bend the rules, considering the difficult situation, but she dismissed me and called the next guest to the counter, ignoring me entirely.I was stunned by her lack of empathy and basic human decency during such a difficult time. The hurricane affected us all, and some more severely than others. The agent’s attitude reflected poorly on the hotel and demonstrated a complete disregard for customer service. To make matters worse, the hotel attempted to charge my credit card multiple times for $76 for not canceling my reservation, despite the fact that they refused to check me in.

Bad

It was a nightmare

Liked: Nothing
Disliked: Everything