WoodSpring Suites Chesapeake-Norfolk South, Chesapeake

Good

Liked: The receptionist was fantastic and very friendly. Christina, I want to say
Disliked: Cleanliness could have been better

Unpleasant. I need a refund....

Liked: Nothing
Disliked: Everything was very unpleasant. The rooms are infested with cockroaches. I was moved from the first room on the 4th floor to the 1st floor, however this second room also had cockroaches and when I realized it was already 11:30 at night and the staff works until 11. I did not sleep all night feeling that the cockroaches were walking on my head.The cockroaches are on top of the bed.The staff works until 11 and the hotel is open to the public and you do not need a card to enter, anyone can enter. I found it very unsafe.

Stay was OK, but would...

Liked: Room was clean and sweet smelling.Room AC/Heater worked very well.All room lights worked.Wooden privacy blinds very nice.Plenty of clothes hanger space.Bed was very comfortable. Slept well and had no pains in the morning.Plenty of hot water.
Disliked: Front room door had broken security device for wheelchair guest.Bathroom floor trim coming away from wall.Bathroom door lever faced wrong direction. Door would not latch/lock.Shower floor had two large cracks and no support under it. It needs to support a wheelchair guest.Shower water pressure was very poor. It took a long time to shower.Room did not have enough power outlets on both sides of bed for guest medical euipment.Needs USB outlets on both sides of bed for medical euipment or other rechargeables.Needs bedside lamps on both sides of bed.Room needs bedside table on right side of bed.Refrigerator door opens in wrong direction (L to R). It needs to open R to L for wheelchair guest access.Needs streetlight or two on entrance driveway.

Passable

Neighbors fighting, and arguing all...

Liked: Not much really nothing.
Disliked: Old , worn out , not very clean, and bad odor

Exceptional

Liked: The general manager is fantastic, very helpful, very friendly, we stayed here for 6 months 2 years ago and it was great then but now it's even better, management wise, staff wise, I have ZERO complaints, we are planning on staying another extended stay I highly recommend this hotel for extended stays.
Disliked: No complaints