Good

Disliked: Strange noise of a washer spin cycle at nite

Very very cheap stuff

Liked: Terrible odor in the room . No ironing board one gad to leave ones UD in order to borrow the ironing board.,piece of crap facility

Exceptional

NOT PET FRIENDLY AND FRAUDULENT...

Disliked: Chose this hotel with the filter “pet friendly” because I’m traveling with my cat (relocating from California to Texas, which is a 4-day drive), and it was basically my only criteria (I also always choose the free cancellation option). After booking on March 1st (for a stay 3 weeks later), I messaged the property through the app twice to let them know that I was traveling with my cat, and to ask if there was an extra fee (which is fine, I just wanted to know). Both my messages were left without response, so I assumed there was no issue and no extra pet fee. While on the road 2 hours away the day of my arrival, I called them to request if possible a room downstairs because it would be more practical with my cat, and the lady stopped me when I said cat and responded “You said cat? We don’t accept cats so you can’t come here” to which I replied that I chose their hotel BECAUSE they were pet friendly. She responded “we are only pet friendly for dogs, you have to find somewhere else to go.” Mind you they had already charged my card and it was now past the free cancellation deadline, and when I asked for a full refund, she said there was nothing she could do and that her managers were not there. Two days later I still haven’t heard from the managers or received a refund, this is outrageous and such bad customer service.

Exceptional

Passable

Good place to stop to...

Liked: Nice large room
Disliked: Bed was very hard and very small should have king beds

Would rather stay somewhere else...

Liked: Initially check in was good with front desk agent at late night. Rooms were clean.
Disliked: The elevator was out, so had to pick up all of our items and carry them up 3 flights of stairs. The picture of the rooms do not at all match the rooms in person. It's very misleading and are made to show the rooms look new when in reality the rooms are very outdated and chips and scratches everywhere. The furniture looks very old and bathroom looks very old as well. There was no lotion, or extra soap for hands. Also, as we were leaving the front agent tells us that no cats are allowed, so when we were checking in, that was never mentioned. How can you say pets are allowed but then not allow cats? Doesn't make sense. Cats are 10x cleaner than dogs, if that is the concern. If it's concern of cats and dogs fighting with each other if they see each other, is also not possible, as all cat owners use cages to transport them.

Bad