Passable

As a Christian I will...

Liked: This was the cheaper route but definitely not worth it. I traveled and booked this hotel for a church-related Christian event and was not pleased with the service here. It was of much inconvenience. Horrible experience and uninformed staff. It's low quality not worth the cheaper route if you can afford more costly hotels within the area.
Disliked: I traveled and booked this hotel for a church-related Christian event and was not pleased with the service here. Horrible experience and uninformed staff. It's low quality not worth the cheaper route if you can afford more costly hotels within the area. Cold water when taking a shower. The staff member on duty went mute and refused to verbally assist me with the matter. The alleged GM hung up the phone while I was trying to solve my room-related issue and is not suitable for the job. It was clear that the alleged GM is not happy with her job and takes her anger out on customers. She cannot manager her position. I was not offered a different room for the inconvenience nor a refund for the dilemma and I had only been there less than 4 hours. This location needs trained and refined staff. Horrible experience and horrible customer service.

Overall the stay was comfortable,...

Liked: I thought the inside would’ve been updated like the outside of the building!! Also, they don’t have an ice machine to accommodate their customers.

Disappointing

Liked: Convient place. The day people were nice I can say that.
Disliked: The first room I had bathroom was nasty. I had to clean it myself it was something on the toilet. Hot water didn't work. I had to talk back to the front 20 mins after I complained about the hot water. She had no plans on calling me back. I had to ask for another room it was not offered. It was late almost 12 pm or little after when I got the other room. Was told no guarantee that water would work room smelled like pee. I was not aware that I had to change my own sheets, and they clean every 14 days until I called the front. I made the best of it. I tried to get at least the first night back, but the customer service person communication was wrong she to the hotel, and I wanted a total refund that was not the case.

Exceptional

I got what I paid...

Liked: I liked the proximity to Fort Eisenhower
Disliked: The constant smell of smoke , cigarette and other

Bad

Exceptional

Bad

Liked: Nothing
Disliked: The so called manger latrice is a nasty woman I don't see how she became mgr with her nasty rude self and her so called staff Makayla the girl that work at the front desk that looks like she just rolled out of bed all she does is sit at the desk in the corner want move to talk to a guest she has a very nasty rude the way this young girl talks to guest and her pothead of boyfriend how does she and her drug head of boyfriend leave on the property has a very rude mouth like her work there the mgr all she cares about is trying to impress the men she could careless about her women gust