Fantastic room, not far from the American Falls and the Seneca Niagara Casino; clean; no problems.

Liked: Rooms were clean; convenient; breakfast was good.

Liked: I mostly liked that the nightly rate involved a complimentary hot breakfast which included two types of eggs, ham, pancakes, toast, cereal, juice and fresh fruit.
Disliked: I booked a room with two Queen size beds but I found that one of the room keys I was given did not work for my door. If one of the key cards was for access to the pool/lounge or other area of the hotel then this was not made clear to me. However, as I was staying by myself at the hotel, the fact that it is possible only one of my keys worked was fine with me and it is also possible that had I been staying with a family member or friend that I would have been given an additional set of key cards.

Liked: The overall cleanliness of this hotel was striking! Great customer service.

Overall the hotel was very clean and nice. Just disappointed in in not getting the type of room I reserved.

Liked: The hotel was very nice. Apparently the hotel was built last year and it shows with the décor.
Disliked: Nothing was bad besides the fact that I did not get the room that I reserved through ConcertHotels.com. The hotel said they could not guarantee 3rd party reservations. I was very disappointed at that.

The staff was amazing, the...

Liked: The rooms were very clean and spacious, the staff was very friendly and helpful. Full breakfast was delicious!
Disliked: The room I booked was supposed to be two queen beds. I got two double beds but we managed. I didn’t like how close the second bed was next to the heater/air conditioner.

Superb

Exceptional

Very good

Liked: Price
Disliked: Breakfast

Exceptional

Exceptional

Very friendly staff! Comfortable beds....

Liked: Great location, the staff was pleasant and the rooms were spacious. Beds were very comfortable.
Disliked: There were several inconsiderate hotel guests that made very loud nosies at 4:30 am. Went to the front desk to complain and they did nothing! The walls are paper thin.

Superb

Liked: Friendly staff, Easy to talk to.

Exceptional

Liked: Good