Won’t come again

Liked: Front desk guy was extremely short tempered and rude. Too many oversized trucks taking up space in parking lot.

Very good

Very good

Very good

Liked: Friendly staff, easy check in
Disliked: The airport shuttle began at 7:00am- which did not help us out at all. I purchased this hotel room specifically because it had airport shuttle- but was quite disappointed to find out it began at 7:00am and not 6:00am as I expected.

Superb

Very good

Very good

Liked: Property is close to the airport. Just wish the shuttle to the airport started earlier than 7:00am.

Bad customer service experience

Liked: Room space, cleanliness, breakfast, and location.
Disliked: I would like to bring to your attention some concerns regarding my experience, particularly in relation to staff training and the refund process.My original booking was for three nights; however, due to a change in plans, I had to leave a day earlier. On Sunday, the 30th evening, I informed the front desk, and the staff member I spoke with was very professional and confirmed that I was eligible for a refund.However, when I followed up on Monday, the 31st March with a different staff member at the reception, I was met with an unprofessional and rude response. This inconsistency in service and handling of hotel procedures is concerning. I believe proper training and communication among staff members would greatly improve guest experience and avoid such discrepancies.

Excellent hotel near Dulles airport

Liked: Excellent value for money, the hotel had many différent facilities like a gym, pool etc and everything was very clean. The rooms were also well equiped. A Shuttle runs on the hour to the airport.