Nice property.

Liked: Large rooms.
Disliked: A towel had fallen into the toilet in the bathroom at some point before I arrived. I had to get it out of the toilet. Not enough staff to come and collect it. I had to place the wet towel on the bathroom floor where it stayed. Also there was left over food in the fridge from a previous guest.

Exceptional

Exceptional

Liked: Excellent

Great Classic Hotel!

Liked: The hotel is beautiful and just right. The interior atrium was beautifully decorated for Christmas and the room was comfortable and homey. The staff is great. They answered any questions I had and were very polite and made me feel at home. The hotel is within easy walking distance to many shops and restaurants which adds to the experience.
Disliked: Nothing

Customer service was not the...

Liked: Awesome old hotel with lots of history. We had a nice meal and drinks in one of the restaurants (price was great for what we had)Really neat place
Disliked: Our heat did not work very well and when I spoke to the front desk the lady didn’t have a lot to offer. I was expecting to be moved to another room since they were not full but eventually she told me we could have a space heater and that’s all she had to offer. It wasn’t the end of the world but I expected more for what I paid for the room. Not sure I will stay there again

Great experience and thoroughly liked...

Exceptional

Good

Liked: The bed was comfortable.
Disliked: The bathroom wasn't the cleanest.

Exceptional