Exceptional

Staff was great. Rooms were...

Liked: The staff was nice. The pool was great. The rooms were fine.
Disliked: The rooms need to be cleaned better as well as the carpets. It needs a lot of renovating. Carpets are stained, bathroom floors are stained and not clean under the sinks. Had to recall every time for one of our vehicles as it was never ready.

Location Location Location.

Liked: Upon arriving at the hotel, we were greeted by the most wonderful door person, Peter. He was amazing in his energy and enthusiasm. Front desk staff were very attentive and professional. Room was an excellent size and hotel was really quiet and comfortable.You cannot beat the location. It's the place to be for exploring the city.
Disliked: Given the reputation and location of the Windsor Arms Hotel, facilities and rooms are a bit dated. Hotel and pool area (that was one of the facilities we used) requires a renovation and refresh.

Superb

Pleasant

Superb

Windsor Arms was exceptional but...

Liked: The food was expensive at the hotel. The tea was lovely. The breakfast took too long (30 minutes) to come out and was pricey.
Disliked: The way Booking.com handled transferring me to this hotel

Superb

Exceptional