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Windmill Suites Surprise Ascend Hotel Collection eef - (888) 323-5826
Windmill Suites Surprise Ascend Hotel Collection, 12545 West Bell Road, Surprise, AZ -(888) 323-5826
Area: Suprise - Sun City
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (883 Ratings)
2.8 miles from Surprise centre
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Hotel Description
Located 20 minutes' drive from University of Phenix Stadium and 25 minutes' drive from Wildlife World Zoo, this pet-friendly hotel offers an outdoor pool, on-site fitness center and a hot tub. The accommodations at the Windmill Suites Surprise, Ascend Hotel Collection include cable TV and free WiFi. The kitchenette is equipped with a microwave, refrigerator, and wet bar. A sofa bed and coffee table make up the spacious living area. Windmill Suites Surprise, Ascend Hotel Collection offers a hot breakfast daily. Guests may check out books and board games at the hotel's lending library. Laundry facilities are available on site and parking is free. Luke Air Force Base is 20 minutes' drive from Windmill Suites Surprise, Ascend Hotel Collection. Downtown Phenix, Arizona is 30 minutes' drive from the hotel.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Golf Course
` Meeting/Banquet Facilities
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` BBQ facilities
` Wheelchair accessible
` On-site parking
` outdoor pool
` vending machine
` telephone
` alarm clock
` blackout curtains
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` English
` Spanish
` Non-Smoking Rooms Available
` Shops on site
` Sofa
` Separate Living Room
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Contactless check-in/out
` balcony/terrace
` Car rental available
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)
` Xerox/fax in business center

Windmill Suites Surprise Ascend Hotel Collection Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

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2.5

Fair - 2.5 out of 5

Claudia Mon, 10 March 2025

Wouldn’t stay here again I...

Liked: The beds very comfortable and the room was clean the breakfast was also great
Disliked: The shower pressure was horrible and at times there was no hot water or barely any water coming out from the shower head. We experience that all sinks also had low pressure and no hot water

1

Poor - 1.0 out of 5

Heather Sat, 8 March 2025

Waited for 15 minutes at...

4

Very Good - 4.0 out of 5

Kathy Sat, 8 March 2025

Very good

2.5

Fair - 2.5 out of 5

Kgard13 Sat, 8 March 2025

Not worth the cost

Liked: Location seemed nice
Disliked: Night clerk was openly hostile when we called for towels. Sent my daughter to the desk and she was interrogated about why we needed towels. We had six people in our room and they only provided two towels when we checked in. Breakfast was ridiculous, waffle mix was out for over 30 minutes, no pancake mix, oatmeal was out, horrible service

4.5

Wonderful - 4.5 out of 5

Mark Fri, 7 March 2025

Nicest place we've stayed on...

Liked: Room was very fancy, and they provided a toilet seat riser, which I needed. Breakfast was very good
Disliked: n/a

2.5

Fair - 2.5 out of 5

Craig Fri, 7 March 2025

Passable

Liked: The room was nice
Disliked: Breakfast started at 7am instead of 6am, and there was a major price increase for Friday night. I understand that most hotels increase prices for the weekend, but a 42% increase seemed extreme for limited breakfast hours and only about 30 TV channels.

4.5

Wonderful - 4.5 out of 5

Jackie Tue, 4 March 2025

Superb

5

Exceptional - 5.0 out of 5

Marios Tue, 4 March 2025

Great value for money

Liked: Location was great for what we required as family live 5 minutes away. We attended our son’s wedding. Room was very comfortable you supplied everything required. Breakfast was excellent with lots of choice. Will definitely book again.
Disliked: Was advised on the website there was a smoking area but was advised on arrival there wasn’t.

5

Exceptional - 5.0 out of 5

Kathleen Mon, 3 March 2025

We had a comfortable stay

Liked: The bed was comfy
Disliked: Over priced. The room was nice but no room is worth that price 300 a night

4

Very Good - 4.0 out of 5

April Mon, 3 March 2025

Very good

Liked: Large room
Disliked: The price was a bit much for such an old not upgraded hotel.

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Windmill Suites Surprise Ascend Hotel Collection 12545 West Bell Road, Surprise, AZ