Williamsburg Lodge Autograph Collection by Marriott, Williamsburg

Williamsburg Lodge Autograph Collection by Marriott Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Superb

Not worth the money. After...

Liked: The location was great.
Disliked: Even though we pre-paid they charged us for a deposit which equaled to one night 360.00 and did not let us know they were going to, then said it was for incidentals, so we used that thinking it would cover our dinner and they charged that separately and we will not get our money back for 5 business days. We also got a deluxe king and were out in the back of the hotel by the loading docks. View was awful and it was very loud. Will not stay there again.

Very relaxing and saw some...

Liked: The rooms are large and the location in Williamsburg is great

As a Lifetime Silver Elite,...

Liked: Location.
Disliked: Dirty bathroom and shower, plumbing fixtures in disrepair including paint chipping off the ceiling, what looked like mold in the grout and clearly a moldy shower curtain. Did not meet expectations for an Autograph Collection at a high premium cost per night. Marriott should downgrade this hotel to a much lower tier hotel. It a good value for the money especially when you have stayed at other Autograph Collection properties. As a Lifetime Silver Elite and prior to COVID a Titanium Elite, I’ve stayed in a lot of Marriott properties and the Williamsburg Lodge is, in my opinion, bottom 3. The hotel coffered an apology and points equivalent to one night stay. We didn’t feel that made up for the awful condition of the bathroom. A disappointing 3 night stay at over $1300 room costs.

This hotel is beautiful and...

Liked: Beautiful property and great location if you want to visit Colonial Williamsburg (essentially across the street) or Busch Gardens (12 min ride).
Disliked: Every property has a few issues. Shower door didn’t stay closed, blinds wouldn’t go up, etc. Not going to really affect my trip, but would be nice if inspections were done to catch these items for an Autograph level hotel.

Good

Underwhelmed

Disliked: No water fountain in the lobby. No lotions or extras in the bathroom. For that much money we thought we would have lotion,q-tips, make up remover pad so we didn’t bring them. At $350 a night it should come with them and some water or at least glasses for water.

We will come again

Liked: Food, location, cleanliness, staff, aesthetic
Disliked: Coffee machine in one of the rooms didn’t work, bathroom didn’t have a fan

Superb

Disappointing.

Liked: We were placed in a building that we were told did not allow pets. There was however a dog barking next door for both nights of our stay. In addition, in order to close the doors they needed to be pulled forcefully which meant that every time anyone went in or out there was the sound of a door slamming.
Disliked: Thin towels. No water in room. No turn down service.