Exceptional

Exceptional

Parties on the weekend. Hairy,...

Liked: Good location
Disliked: Super dirty pool. Expensive breakfast

Very good

Superb

Disliked: Lack of control with a party of VERY noisy people opposite for over 4 hours. Reported 3 times to Services but still continued.

Good

Superb

Very good

Good

Liked: The breakfast was great, but was room service, the front desk attendant when I checked in said the breakfast included with the rate was the room service/door hang but it should have been in the dining room. This caused issues with billing at check out.
Disliked: One of our party's reservations were cancelled by the hotel after booking.com made the request to just shorten the already paid for stay by one day. The manager and a desk attendant 'helped' us but said they had nothing to do with it and blamed booking.com but booking.com showed the hotel never responded to the request. This was particularly frustration because we had already called the hotel to see if we could work directly with them to make the change to the reservation and were directed back to the third party site, rather than watch for the change to come through and ensure it was handled appropriately someone at the hotel cancelled the reservation which then led to us having to book while we were there and pay on another card (rather than the company card that was used to make the initial reservation.) The staff were not accountable or accommodating.