Ok for purpose we had...

Liked: The location was great the rooms were spotless including the bedding towels and wash liquids great we had 1 sachet of coffee 2 tiny milk pots plenty of tea bag’s and sugar so very sparse for a cuppa in the room the glasses in the dinning room on the tables were not clean mine had lip marks from lipstick all around the rim it near put me off breakfast it was minging I have taken a picture I did tell the waitress who shrugged it off with I’ll get you another that simply wasn’t the problem it should of been presented clean But the rooms were impeccable spotless so the room cleaner is spot on and it was warm all areas were warm
Disliked: As you entered it had a tiny bar area then a dining area no lounge or comfy area to sit and relax it looked like it was the only space for guests the rest was closed off And our bed although clean was leaning to the left my husband was on a slope off the bed and bed not comfy the food was amazing even breakfast but evening menu very limited but great food tbf

Exceptional

Passable

Liked: Lovely setting and lovely staff. Food was excellent as well. We had pie night on arrival and the breakfast was amazing.
Disliked: After a long day out at Alton Towers we arrived back to our room to find it had not been serviced. No fresh towels and no toilet roll. Bin not emptied. The hot water also ran out before we could both shower. We had to go to reception twice to ask for the things we needed. The housekeeper apparently went off sick, however I feel someone should have done the basics for us. Also not sure what happened with the hot water. Otherwise a good stay at Whiston Hall.

A comedy of errors. A...

Disliked: On the day of our arrival, we were told by the owners that they were not opening the restaurant for dinner. A bad start, we had planned to eat in the hotel.There are no other dining options in the village. We had been driving most of the day so the owners booked us a taxi to a local pub 3.9 miles away, a 7 minute journey. This cost a ridiculous £36 return. No recompense was offered by the owners of Whiston Hall, even though this was an unexpected cost due to them not bothering to open the restaurant.We had a drink in the Whiston Hall bar before leaving. My wife's Prosecco was flat and was returned.There were only 2 coat hangers in the wardrobe of our double room. The owners promised to provide more but didn't bother during our stay.There was no wi-fi in the bar or restaurant.The room (No 3) was spacious but tired. The seal was missing from the shower screen and the bathroom flooded. We had to pack the gap with towels and the bath mat for subsequent showers.Breakfast was tasty but lukewarm on cool plates. When requested condiments arrived later 2 pepper pots were provided but no salt.

Great stay.

Liked: We had such a lovely stay. The room was clean and comfortable. All staff were friendly and helpful. Breakfast was great quality. Excellent views. Would definitely recommend.

Great

Liked: Excellent location very friendly staff
Disliked: Nothing it was a lovely place to stay

It was okay they needed...

Liked: It was good
Disliked: No cereal for breakfast or toast just full English had to ask for milk for coffee and tea

I understand this is under...

Disliked: plumbing in the room (Room 1) not fit for purpose. Not explicit at time of booking that food was offsite and breakfast wasn't until 8:30 (too late).

One night stay

Liked: Delicious breakfast with beautiful views
Disliked: The staff were so approachable, I had a chat with them about my concerns and my concerns were sorted. Customers should be able to discuss with staff and not moan on Line!The staff are lovely here.