WestSpring Inn - Westlake Cleveland

The front desk had no interest in my story. I didn't even get a refund, free stay or anything!

Liked: Nothing.
Disliked: Checked in at 4pm to head to an event. Went to shower and I didn't have a drop of hot water! Walked over to a restaurant - brought leftovers to the room and the entire refrigerator was flooded, I assume from the freezer. Came back to the room after my event; layed on the comforter (I never lay in the sheets) and I woke up to what I later found out was a bed bug! I checked out and sat in the breakfast nook until my transportation came, for about four hours! Terrible, will not visit this place ever again!

Very good

Would not stay again

Liked: Easy to get to
Disliked: Door didn’t lock, bathroom was not well maintained, no extra toilet paper or pillows

Exceptional

Exceptional

Exceptional

Exceptional

Exceptional

Would not recommend

Liked: Convenient location
Disliked: “Good” breakfast was a lie with only pancakes and a couple boxes of cereal that were gone by 7 am. Facility is old outdated and poor shape. Would not recommend.

Exceptional