Westone Manor Hotel, Northampton

Exceptional

Excellent Staffing and Customer Service...

Liked: Beds were very comfortable.Room very basic, only a small hanging rail for clothes. The second room we were offered was quieter.Staff were amazing, helpful and polite. The hotel DIY man, who supplied the extension lead was extremely obliging and courteous.The breakfast was okay, and the timescale available was excellent, didn't have to get up too early to catch it on time!Had the potential for being a great place to stay.Bar staff in the evening very friendly, nice to chat to, front foyer was a pleasant area to sit and chill.
Disliked: Nowhere to put clothes other than a small 'hanging rail'. No bedside table/stool next to the smaller bed. Additional 3-pin plug points didn't work; only the kettle plugpoint, so we were given an extension lead so we could charge our phones/tablets. The first room we were offered had a very noisy fan in bathroom, even with door shut. We were given an alternative room immediately.However the strip light over the mirror in bathroom didn't work. As my husband has dementia, and we leave a light on in the bathroom always, so he knows where to go (the main light would have been too bright to leave on).Breakfast was adequate but cannot say that the food was great. Being stored under heated lights tends to make things 'rubbery'. Not enough croissants/pan au chocolate - virtually run out by the time we got there.Staff were very obliging and helpful though. Cannot fault the staff at all.The place seemed rather 'run down and tatty' ... we were told this was 'work in progress'.

Good

Liked: Good value,, friendly staffFood from the restaurant was very good
Disliked: The shower, difficult to regulate the temperature and it sprayed water everywhere except in the shower area ( shower head blocked)