A staff member was very...

Very good

Very good

Liked: Staff were excellent. This is somewhere where the team really are the gem of the whole experience. Booked the room for a VIP guest and the team were so helpful ensuring he was well taken care of and handled all requests with grace and enthusiasm. Thank you to everyone from reception to catering to porters to security.

we visit a friend in...

Liked: location is quiet and very pleasant.. Very near to the care home we visit. The rooms are comfortable and clean. The hotel has great character. I would say the best thing after location is the staff. Well done Wellington staff. You are so welcoming friendly and helpful.
Disliked: It's a bit complicated getting around with the two hotels now combined. The beds are a bit too firm for some. couldn't get more than a couple of stations from tv. But that wasn't a major issue for me.

Comfortable and handily positioned

Liked: Great position in London for seeing the sights
Disliked: The breakfast was poor. Staff were good but quality was poor

Disappointed with smell from extractor...

Liked: Average stay
Disliked: Thank you for the room upgrade, however the air conditioning didn’t work properly and when I opened the window I was above the kitchen extra for fans and the smell was disgusting.

Pleasant short stay and would...

Liked: I found the location to be quiet. The staff on reception were excellent. Bar staff was excellent. The room was clean and bright. Check in was at 3.00 p.m. and I had arrived early but they were able to store my suitcase whilst I went out around London and the same the following day following check out, which is really helpful.
Disliked: Downside was that I was located on the 5th floor which meant that I had to get the lift to the 4th Floor and then climb stairs with my suitcase. (Reception did offer a staff member to escort me with my case) I declined the offer. Foolish! it was only approximately 15 steps but all the same. I ordered food from the bar and found that is was quite slow in coming. However, in their defence I am not sure the occupancy rate at the time as London was busy for armistice day.

Exceptional

Liked: Everything was perfect

Good

Liked: Good location near Westminster.
Disliked: Breakfast didn’t offer much varieties and I thought I was eating in the boarding school, it was dead quiet.