Wonderfull

Liked: Staff was friendly.Food at restaurant was well priced and very tasty and good.

If you’re looking for a...

Liked: Location was amazing. The old building was beautiful. We really enjoyed the bar in the basement
Disliked: The room/bathroom was a little small for the cost. And the bed was incredibly creaky

Very good

Wonderful experience.

Liked: Bailey was awesome as was all the staff.
Disliked: Rooms need a refresh. It is an old hotel but the rooms could use an update, new carpet, tile, etc. Beds and hard and lumpy.

Very good

Liked: We loved the location, the character of the property, the helpfulness of staff and the advance communication about what to expect. It's an old building, so the rooms are small and floors are creaky, but we knew that beforehand so it was all good! I know I list a lot of constructive criticism, but we actually really enjoyed our visit.
Disliked: While we were prepared for creaky floors and city noise, we weren't prepared for an extremely creaky bed. Unfortunately this resulted in pretty poor sleep, as there were loud creaks with any movement at all. There are also windows from the room to the hall, which we felt should have been tinted or had curtains, because it let in the light from the hall at night. There were signs encouraging us to turn off the hall lights off if it bothered us, but not all lights could be turned off so it was still very bright! I also think the parking lot behind the building should have angled rather than perpendicular parks, as it was very very difficult to park when any large vehicle was in the lot and our car ended up getting scratched, which really put a damper on the visit. Also the shower poured water onto the bathroom floor, completely soaking the bathmat (literally squeezing out steams of water). Again, potentially the perils of an old building, but I do worry about that much water on the bathroom floor!

Fantastic

Liked: It was an entire different experience then you would get anywhere else

Loved our stay at this...

Liked: Very friendly staff. Hotel was beautiful and loved that it was kept in the original late 1800 vibe. Would definitely recommend this hotel if you’re into historic architecture. Location was perfect as it’s in the middle of the historic Flagstaff town centre. Surrounded by beautiful little shops, pubs and restaurants. We ate at the restaurant in the hotel and did not disappoint. Food and service were excellent.

Location great. Staff , young...

Liked: Location and outside appearance
Disliked: Room was a postage stamp size old style cube with no services. No TV and an out of control heating system which had to be regulated by opening a nearby window which then allowed the local train network to keep you awake during its overnight operations.

Exceptional