Exceptional

Exceptional

Superb

Superb

Very good

Disliked: The bed was not the most comfortable.

Very good

Avoid.

Liked: Nothing other than the location.
Disliked: I was going to wait until the resolved the issue, but it seems as if they're going to pocket an extra $137, so here is my honest review.I would avoid this place like the plague. I have been a Booking.com member for 10 years and have never had such a terrible experience with both booking.com and a hotel. The staff was unbelievably ridiculous and RUDE. One of their employees (Carol) telling me that she shouldn't let me premises because there was an issue with my booking, but I advised her that I had already paid for the room on 09/23/2024. Once I left, I noticed that they charged my card AGAIN for the stay. Unbelievable. I have since emailed four times since 09/27/2024 with both booking.com and a manager by the name of Mischilene, but she has yet to even acknowledge any of my emails. Terrible customer service, terrible communication.Onto the actual room itself, the place was surprisingly dirty, I would not stay here again. The floors and also the shower were gross. Also, the bed was so soft, I am a very small person, and it felt like the bed was sinking in around me, terrible. 0/10 recommend this hotel.

Exceptional

Exceptional