Exceptional

Hair in bed sheets, thin...

Liked: Location
Disliked: Hair in sheets. Thin walls, group next door partying being very loud. Unexpected extra charge of $28 not listed here on booking.com

Bad

Bad

"Disappointing and Outdated – Washington...

Disliked: "Disappointing and Outdated – Washington DC Hilton Fails to Deliver on Every Front!"My recent stay at the Washington DC Hilton was, to put it mildly, a nightmare. As a Hilton Honors Gold member, I expected a level of service and quality that just wasn’t there. The staff was incredibly rude, offering no assistance whatsoever when I arrived, despite clearly struggling with my 150-pound luggage. I had to drag it myself through the lobby, with not a single staff member even acknowledging my presence. I’ve come to expect a certain standard of service from Hilton, but this hotel fell shockingly short.Upon check-in, things only got worse. Despite my status, none of the benefits associated with being a Gold member were applied. I had specifically requested an upgrade to a room with a city view, but instead, I was given a room facing a noisy construction site. When I inquired about this, the front desk informed me that because I’d opted for early check-in (which cost me an additional $50), inventory was limited from the previous night. If inventory was so limited, then why offer the early check-in option at all? The lack of transparency and unwillingness to accommodate a loyal customer left me frustrated and disappointed.Facilities and Cleanliness – Straight Out of the '80s (And Not in a Good Way!)The entire hotel felt like it was stuck in a time warp. The decor is reminiscent of the early 1980s and hasn’t been updated since. In fact, it feels like time has stood still since Reagan was shot here. The carpets in my room were absolutely filthy, with visible stains and an unpleasant odor that permeated the entire space. I couldn’t shake the feeling that I was staying in an unkempt, outdated relic rather than a prestigious Hilton property. I’d rate cleanliness as abysmal, and facilities weren’t much better – everything from the furniture to the fixtures seemed worn and poorly maintained.

Small room with less amenities....

Liked: Location
Disliked: Cleanliness. High rate

Exceptional

Liked: Staff

Good

Liked: Staff
Disliked: Same meals served at all 3 restaurants. No varietyHallways darknessNo night activity

Very good