Great location but disappointed with...

Liked: Location was fantastic, just few steps away from the main train station. Food and restaurants were everywhere and near to the hotel within walking distance.
Disliked: We were quite disappointed with the service at the reception. We had booked three rooms and arrived around 2 PM. At that time, we were told that if we didn’t mind the rooms being on different floors, we could check in immediately. However, we specifically requested for all three rooms to be on the same floor, and were advised to return at 3 PM so they could make the necessary arrangements.When we returned at 3 PM, the reception staff seemed unaware of the earlier discussion and informed us that they were unable to accommodate our request. This was frustrating, as we could have just checked in earlier at 2 PM had we known this in advance. It felt like our time was wasted due to a lack of coordination and communication.Other than the above, everything else was good. Hope the hotel take note of this and can improve.