Very good

Liked: We arrived and our room wasn't ready but the housekeeper made us very welcome we were cold but she made us a pot of tea. She also offered to lend me her coat. I would say she is a credit to your hotel.
Disliked: We got back from a lovely meal and just to relax we put the tv on. To be honest it's in the wrong place we both couldn't watch it.

Exceptional

Just fantastic

Liked: The staff went above and beyond and the food was superb

Very good

Liked: View over the river, comfortable room. Excellent breakfast made by Lana.

Very good

Amazing

Liked: Fantastic staff

Exceptional

Satisfactory with some good parts.

Liked: It is a nice place in a nice location and the staff member in the morning was lovely. However having booked breakfast for 8am due to plans that morning we sat down at 8 to be told the chef was not there yet, and that it was not the first time. I also passed on the message that the TV was not working and apparently that was not unusual either. Without these issues it would have been great.
Disliked: See above.

Superb

Liked: Excellent service in a clean property and the food was lovely.
Disliked: Parking is the only problem but there is little they can do about that due to where the property is.