Very clean room. The front desk is very courteous and friendly. Would stay here again. Only issue I had was a trashcan was not provided in my room. Assuming cleaning staff just overlooked it.

Liked: Clean; friendly staff.
Disliked: Hipsters.

Exceptional

Superb

SCAM! Deception! Dismissed requests! Unhelpful...

Disliked: SCAM! SCAM! SCAM! Absolute scam and deceived advert. The photos attached to Spectacular room was not the room I was allocated to. I was rather given the Wonderful room as shown on the pictures here on B com. When reached out to the hotel asking I should be given a Spectacular room as shown and booked on B com, I was told there is a mistake in photos on B com and I’m on a correct room. B com says, it’s a mistake on hotel. Between the confusion of the hotel and B com, I ended up booking Spectacular room, hoping I’d have a nicer room but got a lower quality room “Wonderful”. B com doesn’t help despite submitting clear proof photos and videos rather says contact the property. Property abruptly declined to help and dismissed the request saying it is correct from our side and mistake is on b com. I feel absolutely scammed that despite being a loyal customer with B com for over 7 years, B com had no sense of humanity or customer service to actually help the customer. I’m a Genius 2 member and this is my very first complaint in these years. And yet B com just refused to help. I don’t expect much help from the hotel since the staff had no time to even listen to complaint while I was there but I hoped for a better response from B com. SCAM! SCAM! SCAM!

Overall we had a wonderful...

Liked: Great location, close to subway station and restaurants in the area. The size of the room was large for NYC standards and great city view from our room.
Disliked: Sad that the rooftop bar was not open yet. The rooms were neat and cleanish there was dust and dirt buildup on window sills and room base boards. Some of the furniture was chipped and worn even though they advertised renovated rooms.

We will definitely return.

Liked: Newly renovated. Clean and new. Staff was exceptional.
Disliked: Not finished with renovations. No restaurant or bar open. Wasn’t told until we booked. Received email the next day

Superb

Friendly staff makes you feel...

Liked: Great staff! Rooms were newly updated and very nice.
Disliked: Nothing, it was all great.

Very good

Exceptional