W New York - Union Square Guest Reviews
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1.6 miles from New York City centre |
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Julianne, Voorhees Fri, 8 May 2015
Very clean room. The front desk is very courteous and friendly. Would stay here again. Only issue I had was a trashcan was not provided in my room. Assuming cleaning staff just overlooked it.
Liked: Clean; friendly staff.
Disliked: Hipsters.
L Tue, 15 April 2025
Lovely!
Liked: Location perfect. Very friendly helpful staff and doormenSpacious beautiful roomsAlthough no restaurant access at the moment, complimentary coffee and pastries provided for breakfast on the go
Christopher Sun, 6 April 2025
Won’t be back for more...
Liked: I liked the bed
Disliked: Cold showers every night, the entire space was unavailable except the front foyer, gym, and your room, due to a licensing issue that they didn’t tell you about until after your booking confirmation/payment. When booking it says you can request a bathtub, then onsite they said they only have one room and they put me in it, but it was a wheelchair accessible room which I felt really weird about, so I moved, and the window was literally blocked by a huge piece of the building that they can’t move, so indefinitely blocked. They said it was an “upgrade” it was literally half the size, and I originally booked a more expensive/larger room.. Super weird stay, and for that price point, especially the cold showers for a week, unacceptable. The manager told me the city’s hot water tank is low.. huh!??They gave me a $200 gift card.. rooms are like 400-600/night? Won’t be back
Richard Fri, 4 April 2025
Great location, spacious Room
Liked: Our room was very large for a NYC hotel Nice to have the space since we were there for 6 nights Was an excellent location close to lots of restaurants and shops Loved union square and the energy Easy walking to many other happening neighborhoods in all directions
Disliked: Requested a corner room with a view of union square. They gave us a corner room opposite union square on a lower floor. View wasn’t as great as anticipated
Leah Tue, 25 March 2025
Relaxing and what was needed
Liked: The decor has been amazing and extremely comfortable. Location in the city is good.
Disliked: There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.
Patricia Tue, 25 March 2025
Overall stay was wonderful and...
Liked: Great location, comfortable rooms and friendly staff, except the breakfast person who gave my daughter a hard time for grabbing our pastries and coffee in the morning. It was my daughters and I staying in the room but we would send one person down every day to grab our breakfast. And he gave her a difficult time. Didn't appreciate that.
Disliked: The renovation aspect. Limited the access we had to the hotel amenities.
Youjine Fri, 21 March 2025
Superb
Liked: A spacious & unique room, great customer service
Disliked: Refrigerator is not working.. if i want to use it, i have to call
Unni Thu, 13 March 2025
Superb
Serena Wed, 5 March 2025
comfortable, great location
Liked: Room was a comfortable size, clean and quiet. Nice lighting, bedding, toiletries.
Disliked: restaurant/dining area was still under construction so not open. The hotel did provide complimentary croissant and coffee to-go in the lobby in the morning though.
Adrien Mon, 24 February 2025
Very good
Silvio Wed, 22 January 2025
It was pleasurable
Liked: Location and friendly staff
Disliked: The absence of the room service