Exceptional

The W is a wonderful...

Liked: The staff was very friendly and professional
Disliked: Not a thing

Bad I need to get...

Liked: Nothing
Disliked: I need to get my money back for the one night . Lobby was closed for a drag show party … we were supposed to stay 3 nights but after that bad experience we only stayed that one night . We couldn’t get access to bar it was loud and we were miserable staying there

Exceptional

Liked: Since breakfast til night.
Disliked: Air conditioning sistem.and where the turn off the lights switches where locate. The bar could be more entertaining.

Polanco gem

Liked: Great location, nice comfortable rooms, excellent staff, and breakfasts are amazing, loved it
Disliked: No issues at all, we loved our stay here

Excellent place to stay

Liked: The staff and location

Great location, good price, good...

Liked: Great breakfast buffet staff customer care are excellent.Gym small but well kept Concierge service is very knowledgeable about the area Room cleaning is also impeccable
Disliked: The electronic door not working consistently Coffee machine too small

I was not able to...

Disliked: I was not able to get my invoice for the total amount for the stay. Called the hotel and I was told that they cannot help me. I need my invoice for MXN 37.054.50

Exceptional