Everyone was very friendly and helpful. The hotel was very clean. I would recommend other people to stay at your location.

Liked: The room was very nicely decorated.
Disliked: Rooms could be a little bigger.

Liked: The hotel itself is very beautiful, clean and friendly. The location is perfectly within walking distance from Union Station and the Art Institute and thats what we needed.
Disliked: Even though we reserved a room with a roll away bed, the hotel did not have a roll away available for our third person. Thank goodness kids are flexible enough to sleep on the floor.

Very good

Very good

Liked: The rooms were spacious and nice, staff was friendly and helpful. Free coffee in the morning was a nice perk. They left me keep my luggage there before my flight which was nice and everyone there was super friendly
Disliked: Room service fees were expensive, shower water entered bathroom because of design

Exceptional

Liked: The Friday night serving staff was really excellent. I didn't catch her name, but she had a blond ponytail and a Russian/Ukrainian accent. I couldn't believe that when I came down for Saturday morning breakfast, she was working again already!
Disliked: I took the stairs down from my room. As I reached the bottom flights, there were signs pointing me to the lobby. When I reached the very bottom of the stairs, there were about 4 directions to go and no signs telling me which door was the lobby. Fortunately a staff member popped out from behind a door and told me which door to use.

Overpriced

Disliked: Super small room. No fridge. Door barely shut. Really expensive for what you get.

Very helpful ladies at reception

Liked: Convenient location. Subway nearby to everything . Walk to everything
Disliked: Rooms are dark and underilluminated.

For a four star hotel...

Liked: Good location, nice lobby bar.
Disliked: No in room coffee, dismal room decor,

Exceptional

Nice stay

Liked: Professional and friendly staff, very accommodating, location was perfect.
Disliked: The room didn't have a microwave to reheat food.

A relaxed and pleasant place...

Liked: A really nice ambience from the moment you set foot through the front door. Friendly staff with a great bar. The room was very nice, too, with everything I needed once I stepped through the door. Great breakfast, too!
Disliked: There wasn’t anything to dislike.