W Austin Guest Reviews
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0.3 miles from Austin centre |
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Andrew, Austin, visiting Austin City Limits Live Thu, 26 September 2013
Liked: Modern. Excellent service.
Disliked: Had a king sized bed reserved but they only had queen available. Overpriced for amenities.
Robinson Mon, 9 September 2024
Not Worth the price
Liked: Location
Disliked: Bar and other areas were under renovation, it would have been very informative for guests to know this before booking this location
Mille Sat, 24 August 2024
Bad
Liked: Got bumped to another hotel due to ‘ongoing renovations’
Cedric Thu, 27 June 2024
Horrible stay.
Liked: I didn't like anything
Disliked: The hotel was under construction. I didn't get any rest because the construction was so loud
Ana Mon, 27 May 2024
There are better hotels to...
Liked: The room is comfortable and clean. Gym facility is great. The location is very good, easy to walk to most of the restaurants, offices and touristic places.
Disliked: The reception staff. They did not inform me about the ongoing renovations inside and outside the hotel. As a first-time guest, this information would have been helpful in managing my expectations. Additionally, their demeanor seemed unapproachable, with a lack of eye contact and proactivity.One evening, there were two fire trucks outside the hotel. While entering, I inquired with the reception staff about the situation. Unfortunately, they simply responded with "no" and did not show any concern for my safety or attempt to gather further information.I believe a little more attentiveness and proactive communication from the reception staff could significantly enhance the guest experience.
Levi Mon, 6 May 2024
Good
Mark Sun, 21 April 2024
Liked: Location
Disliked: The renovation is beyond. I absolutely would not have booked it if I'd known. The star rating should be reduced to 3 until complete. We left. Did not stay the night.
Cathie Sun, 24 March 2024
Superb
Daniel Sat, 17 February 2024
Good
Liked: Good location. Friendly staff
Disliked: Room service was slow. Ordered a cup of coffee. Waited 40 minutes and eventually cancelled the order because it took so long
Milo Thu, 8 February 2024
Very good
Andreas Sun, 21 January 2024
Exceptional