voco - Gold Coast Guest Reviews
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1.7 miles from Surfers Paradise centre |
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Chrystelle Thu, 14 November 2024
Ok if you don’t care...
Liked: Clean. Bed was comfortable. Next to tram
Disliked: I specifically booked this property and room type because I needed a room with 2 separate beds. However, 24hrs prior to my stay, they canceled my booking and changed it to one double bed. When I told them i needed 2 beds as per the room I had booked, they actually lied and told me I had never booked a twin room and they don’t have any more rooms with 2 beds (I have the email confirmation of what I booked). They then told me they had “upgraded” me to a room with a “better view”. Not the room I wanted. Only one bed, a bathroom with no ventilation as that was broken and blown bulbs on the bedside tables.
Tayyab Wed, 13 November 2024
Superb
Liked: Experience was good. Location is perfect. Breakfast boufet was also great. Overall we enjoyed our stay.we also enjoyed pool.
Disliked: Air con control panel of the room where we stayed was broken and needed to be replaced. For which I informed the staff. TV was also not workimg when we checked in but the staff was responsive and issue was resolved immediately. Overall staff and ambaince was good.
Kristen Wed, 13 November 2024
Enjoyable
Liked: Nice and clean
Caroline Tue, 12 November 2024
Very good
Louis Tue, 12 November 2024
Exceptional
Jim Tue, 12 November 2024
AWESOME
Liked: ROOM COMFORT WAS AWESOME
Disliked: 10.00 AM CHECK OUT ... 11.00 WOULD BE BETTER
Andrew Mon, 11 November 2024
Had a fantastic time and...
Liked: Bed was very comfy , room 1717 was excellent, we were on the 18th floor but couldn’t sleep because of machine noise which kept us all night. We asked to move and where moved ton1717.
Sian Sun, 10 November 2024
Exceptional
Elizabeth Sun, 10 November 2024
Superb
Wendy Sun, 10 November 2024
Price and location
Liked: Location
Disliked: Pillows were too high