Wonderful staff- friendly, professional, and...

Great location

Liked: Amenities

Exceptional

Liked: Because it was close to everything
Disliked: I didn't like the check in girl who first check me in Friday 21st didn't know what she was doing get to my room couldn't get in had to walk back to desk twice so the 3rd time went to a different lady and she fix the problem with no problem. I wish I had remembered the 1st girl name. Also parking was to high per night had to park across the street in parking deck instead of hotel garage because across the street was way cheaper.

Bad

Disliked: I've tried and tried to get in touch with them, but they will not respond. To me or to Booking.com. what a terrible way to conduct business. I will never ever stay at a Virgin property or support one. They suck.

Superb

Superb

Exceptional

Passable

Very poor

Disliked: I was hit with a markup service fee of $34 plus tax and parking was ridiculously overpriced, $55 plus service fee +tax on both. There was soap in the glasses that made me wretch and with a blizzard on the way, I was given no accommodation for early check out. I will never stay at a Virgin property again.