I enjoyed my birthday at...

Liked: The staff were extremely friendly and helpful. The room was clean, comfortable, and spacious.

No sleep

Liked: Pillows. Are they for sale?
Disliked: My room was next to elevator which was loud. The bedroom was located next to the el train and couldn’t sleep because of the constant train noise.

Fantastic location, luxury accommodations.

Liked: Perfect location and if you drive, there is a parking garage next door at 60 E. Lake St. Couldn’t be more convenient! Very well-appointed accommodations. Appreciated the cotton balls, bathrobe, and yoga mat. The sliding door closes without a sound to separate sleeping area from bathing/dressing area, and the view of the Jewelers building is stunning.
Disliked: You may need a white noise machine to block the sound of the L train breaking and making its way around a corner. But one in our party did not notice it.

Superb

My stay was perfect!

Liked: The location was perfect, just a short stroll from numerous attractions. The staff was exceptional, providing outstanding service throughout my stay. As a Christmas lover , I thoroughly enjoyed the Mariah Carey pop-up—it was an absolute delight! Overall, an amazing experience. Food was amazing as well.

Exceptional

Very good

Exceptional

I’d never stay with Virgin...

Liked: Love the restaurant in the Virgin Hotel and love the coffee shop. Front desk was very nice.
Disliked: The room was not worth the money. The bed was very uncomfortable the shower the water ran out and ran into the toilet room. The floors were soaked every time you took a shower.