Exceptional

Liked: Our stay at Vincci The Mint was nothing short of spectacular. From the moment we stepped in, the warm and welcoming atmosphere made us feel right at home. Traveling with two young children isn’t always easy, but the entire hotel team was incredibly patient, attentive, and went above and beyond to accommodate our needs.A special shoutout to Yanett from the reception team, who was the star of our stay. Yanett was not only helpful but genuinely cared about making our experience unforgettable. She suggested an upgrade to a Junior Suite at a discounted rate, ensuring we had more space and comfort for our family. This thoughtful gesture made a huge difference, allowing us to enjoy the extra room and relax during our visit.The Junior Suite was beautifully designed, spacious, and perfect for a family stay. Yanett’s kindness didn’t stop there – she was always available to assist with any requests, big or small.If you’re looking for a hotel in Madrid where the staff truly makes you feel like a valued guest, Vincci The Mint is the place to be. The service, was exceptional, and we can’t wait to come back. Highly recommended for families and anyone seeking a memorable stay in the heart of the city!
Disliked: nothing

Exceptional

Liked: All the staff are very respectful, breakfast is a menu and you choose what you like and it is varied, the location is great on Grand Via Street, my favorite hotel in Madrid, I will definitely come back again

Good

Exceptional

Liked: Clean room, friendly staff and comfortable beds and bedding
Disliked: N/a

Superb

Liked: Customer service, location, design and cleanliness.
Disliked: There was quite some noise from staff coming in and out from what seemed to be like a storage room next door.

Very good

Superb

Liked: The vibe and concept Location Great breakfast Helpful staff

Beautiful and we will return

Liked: Lovely helpful staff
Disliked: Sometimes bar not open

Classy place, Ideal for couples.

Liked: Very cool and classy, a bit vintage. Ideal for couples.
Disliked: Lights swithces were a mess, dunno who made the plan of the lines in the room.