Villas y Suites Paraiso del Sur, Cuernavaca

Roaches in the room

Liked: Location
Disliked: Room apparently clean. Roaches at night in the bathroom. Called reception, they sent someone to spray something in the bathroom and all around the room. Later, they were on my bed. Called again at 1 am. to complain again. My sister and I were moved to another room. The next day at night, we came back to our room from being out all day, and as soon as we turned on the light, we saw them again. Very disappointed we called again to complain. The receptionist tried to explain that they fumigated some rooms earlier that day. I asked to speak to the manager, and after multiple attempts, I was finally able to explain the situation to the manager. She offered to move us to another of their properties nearby as an alternative, but I was tired and upset, so I requested a refund for 2 days as I've decided to move us out to another hotel. I don't trust their properties anymore. Lost confidence and trust at that time. She asked me to give them another chance but it was too late. I wasn't willing to go to the same as I checked the hotel online and didn't like what I saw. As I was waiting for the car service, I was told that the accountant wanted to talk to me, again I explained the reasons we had to leave the hotel, she tried to convince me but understood the situation and agreed to look into 2 day refund I requested. She promised to call me the next day and I'm still waiting. We stayed 2 days on Saturday and Sunday, April 27-28. We left on April 29th.

Very good

Perfect

Exceptional

Good for value

Liked: It's located very close to downtown and it's easy to get there. It was clean, and the bad was comfortable.
Disliked: It's also a motel, so it's not precisely family friendly. Also, even though the faucet has a big hot-cold sign, it wa always cold.

Good for value

Liked: It's located very close to downtown and it's easy to get there. It was clean, and the bad was comfortable.
Disliked: It's also a motel, so it's not precisely family friendly. Also, even though the faucet has a big hot-cold sign, it wa always cold.

Sex motel not working air conditioning

Liked: nothing, it is not a hotel is a sex motel
Disliked: air condition doesnt work. it is listed as a hotel but is a sex motel. The pool is not actually a pool, just for kids.

Sex motel not working air...

Liked: nothing, it is not a hotel is a sex motel
Disliked: air condition doesn’t work. it is listed as a hotel but is a sex motel. The pool is not actually a pool, just for kids.