Exceptional

A great stay

Liked: This property is truly exceptional—unique, perfectly located, and impeccably clean. The staff is outstanding, providing friendly and attentive service that enhances the overall experience. A fantastic place to stay!
Disliked: N/A. Highly recommended

Exceptional

Liked: We love the staff they were available 24 hours a day! And also just a lot of fun and had some good recommendations for things to do. It is a really lovely property.

Exceptional

Liked: This is a fabulous boutique hotel. Every single staff member and the owner was 2arm, welcoming and helpful. It was like staying in a house with hotel amenities. Beds were super comfortable, there is a lovely bar and outdoor seating area. And they found us a fabulous tour guide, Best place to stay in Guadalajara.

Lovely quiet and secure little...

Liked: A charming little hotel complete with friendly cat. Breakfast was good in lovely little courtyard. Very private. Very friendly staff.
Disliked: As good as could be expected in a large and noisy city.

Elegant, inviting casa with a...

Liked: Our stay at Villa Ganz was an absolute joy! What a gift to be able to stay in one of the classic mansions of Guadalajara. From what we could tell, the renovations listed in the reviews are now complete and the hotel is elegant. Our room was large with high ceilings and a very comfortable bed/linens. Above all, the team at Villa Ganz is warm and welcoming - always responsive and helpful. If I was up early, they always asked if I needed a cup of tea. If I needed a recommendation where to go to dinner - always a great idea. The breakfast is additional but surprisingly reasonable for a hotel and served on the outdoor deck - a magical space. The location was excellent. We were able to walk to all the most interesting neighborhoods. We left behind information about our favorite walking tours - art galleries and murals. Make sure to ask the front desk. We would absolutely return!
Disliked: We had no issues but keep in mind that this is a 100??? year old building. So, the occasional plumbing issue, etc. is to be expected.

Charm in a small boutique...

Liked: The property is an old mansion, being refurbished presently but with no disadvantage to our stay. The value was a bonus & the hotel is charming. Outstanding is the staff. Ivan took amazing care of us and I found his warmth, enthusiasm & personality delightful. Carlos, Oscar & Daniel were equal in handling every detail where there assistance was needed. The manager, Armando is so warm, friendly and pays attention to detail. He took time to show us all the new & future upgrades that are coming.
Disliked: Looking forward to our next visit where rooms will be repainted.

Beautiful surroundings, good location and...

Liked: Old world charm was complemented by exceptional service. The entire staff was personable and helpful in every way.
Disliked: There is some aging of the property BUT the owners are in the process of making needed updates.

Villa Ganz is truly a...

Liked: The breakfast was decent, it could have been hot. Otherwise the service was on point.
Disliked: I experienced a minor delay with hot water flow and a delay in response time from the front desk. I tired to call by the number on the phone had the wrong extension. As a nice gesture to remedy this situation, I was told my breakfast would be comped. When I was checking-out they had charged the breakfast. I told the employee about the situation and he removed the charge, I'm sure this was just an oversight. All good at the end. I loved this hotel.