Exceptional

Liked: Loved the pool and location. Very very happy we stayed here
Disliked: The cleaning ladies woke us up every morning slamming doors/toilets and kicking bins with supplies. Knocked over piles of metal something in storage room next to us and almost gave us a heart attack at 7am. Never had such bad sleep ever. This is the only complaint. Felt like they were trying to wake every single person up.

Superb

Liked: The breakfast and dinner provided by the restaurant was excellent. My son had an nut allergy and they did a great job ensuring he was well taken care of. The staff was great.
Disliked: They were doing some renovations in the elevator because it wasn't working. While sitting at the pool area, we were hearing a lot of noise from the renovations. There were some tools and supplies lingering in the lobby area which diminished the feel as a luxury hotel.

If they renovate all floors...

Liked: The location was perfect, The staff were so helpful and friendly
Disliked: It was very old and bad for a four star hotel, the rooms on fifth floor were awful for my parents, very old! some stuff broken! (Window’s shade and the temperature buttons) Although they were renovating some floors! So it might be better in future! No activities for children! No garden or room to play! We were there for 6 days and on third day they changed our room, we don’t know the reason but they were so kind that they moved everything themselves, although I had to pack some stuff and clean something out of the room, which with a kid was a bit unpleasant! Anyway we moved to a renovated room which was very nice! The bed was although broken, we found out at night when we were back, we managed some how to sleep that night, in the morning we told them and they changed the bed with no problem! The staff were super helpful and kind!

Very good

Very good

Liked: Everything was good!
Disliked: There was no hot water for 24 hours nearly!

Good

Liked: Breakfast was good! Our room was a good size!
Disliked: The AC in our room barely worked, it was hot all night long.

Exceptional

Liked: The staff is helpful and kind. The room is awesome and beyond my expectations. The food and the drinks are incredible - very, very tasty. The rooms were always clean with new towels everyday, plus big bathtub with shower. The bed was super comfortable. The view was also great.
Disliked: To be honest - I can't think of anything bad. The room was always clean. Though the hotel is located on one busy street - the atmosphere was very, very quiet and calm. I guess, I wish I stayed a few more days.

Very good

Very good

Liked: Staff is very friednly, and offered me to change the room
Disliked: Breakfast was poor, and outside was very noisy