It was a terrible experience.

Liked: close to the ski slope and shopping mall
Disliked: The reception staff is extremely arrogant. They don't give any information, and you have to ask for everything, When you ask, you are treated badly. They charged my card twice and said it was a system problem and they couldn't do anything to solve it... Several employees without hotel uniforms come to clean the room, and you don't know if they are working at the hotel or not. Every day, we had to ask for towels because they were taken away, and they didn't put another one in their place. It was a terrible experience.

Very good

Liked: Very good. Good location. For sure will come back!
Disliked: Some of the crew are very rude because we have a service dog.

Very good

Disliked: not worth the price at all, the rooms are far, they are noisy , the elevator are slow, managers at the hotel are very rude and careless… they don’t clean the room, some of the rooms are broken. they don’t care about the client at all- it’s more like you come to there home, not to the hotel where you must have a normal stay. Hope you won’t come here -it’s one of the most disappointing stays we ever had

I like the hotel

Liked: The pool
Disliked: The room that they gave us didn’t have a view

Good

Liked: Nice room. Nice pool & spa.
Disliked: Staff was completely overwhelmed and could do basic things like check in and out.

Nice location

Liked: The location was perfect, the look and feel of the hotel was on point. You could take the free lift down to base village. Super close to shops and restaurants. The gym was excellent.
Disliked: I needed more towels to shower (just got done backpacking and hiking for three days). Called and asked for towels ASAP (the shower sprayed water EVERYWHERE when I turned it on due to the shower head being turned outwards. Lesson, always check the shower heads)..it took me three tries to get someone on the phone (kept going to a voicemail) and then another thirty minutes before someone brought towels. The hair dryer was broken. You have to park quite a ways away from the actual hotel. The pool was pretty gross filled with bugs and debris.

Liked: location to ski out
Disliked: room cold would not warm up normaly when to warm could not sleep would not cool down normaly would take 3 to 4 hours each way had call to get towels or coffee staff did replenish hotel manager would not give any compensation for missing one day of r

Pleasant