Excellent choice for exploring London.

Liked: The locations was brilliant and we had a lovely view over Leicester Square with even Big Ben in the background.The room (suite) was spacious with a lovely corner window.Liked the decor.Friendly staff.
Disliked: Breakfast had paper cups for hot drinks and cold drinks. Would have preferred proper cups and glasses.

Exceptional

Not value for money

Liked: Great location
Disliked: Room smells bad. Room not properly cleaned

Ok location was good but...

Liked: Location
Disliked: Room was nice. Both the soap and shower wash were empty so had to use shampoo to wash etc (we arrived late so was next morning we realised).Both plugs were blocked and the shower flooded onto bathroom room floor. We contacted reception about all of the issues and they said it would be sorted but no apology for anything and no urgency.

Very good

Liked: Location, room design, bed quality, bathroom design.
Disliked: Dustbunnies in the hairdryer, limescale in the little holes underneath the tap (that prevent overflowing the sink).

Great location for theatre land,...

Liked: Location, great room facilities including tea, coffee and a coffee machine with complimentary water, and views over Leicester Square. We were in room 310. Room was bright, and had good air con.
Disliked: Couldn’t open windows. Water system noisy in the bathroom. Water not hot enough.

Convient situation and a very...

Liked: It was very quiet indeed
Disliked: Nothing

Very poor

Liked: Location
Disliked: The food and hygiene

Very poor

Liked: Location was good but not the room we paid for - tiny and no bath
Disliked: Size of room for what we paid for 3 of us expected to stay in double bed..