Poor

Convenient place nicely laid out...

Liked: Location is great for central London
Disliked: Rooms were small and only showers

Nice hotel, central location, shame...

Liked: Well located, nicely fitted out, thoughtful and pleasant toiletries.
Disliked: VERY noisy amplified buskers outside from check in through to 20:00 ish

Exceptional

Liked: The room was immaculate and spacious, and the location was perfect for a getaway.

It was ok for the...

Liked: The location is excellent, comfortable bed, great shower
Disliked: We paid for a deluxe double room, it was a lot smaller than the pictures and was advertised with a coffee machine, there wasn’t one. I find it strange that a 4star has no real reception desk and it’s all very cramped. The hotel windows don’t open and the rooms are roasting hot

Location and style make this...

Liked: Fantastic location, lovely clean rooms, upgrade with view over Leicester Square was super, quiet sleep, great powerful hot shower, delicious buffet breakfast.
Disliked: Staff except housekeeping and breakfast guy did not engage with guests unless instigated, would have been polite to be greeted upon arrival and at breakfast and departure. Signage pointing to reception was unclear but minor point for a good overnight stay.

Very good

Fab hotel in a central...

Liked: We arrived and were told we had got an upgrade - we had a corner room overlooking the square - it was fantastic! This hotel is a hidden gem for anyone wanting to stay central london. The staff were very friendly and couldnt do enough for us. We enjoyed our stay very much
Disliked: Nothing - would definitely stay again

Exceptional