Very good

Very good

Terrible Experience at Van der...

Liked: Rien
Disliked: I arrived at the hotel, and immediately, I encountered a major issue—the heating did not work. When I informed the staff, they admitted they were having problems with the system but could only offer me an extra blanket as a solution.Despite trying to sleep, the room was freezing, making it impossible to rest. At midnight, I went to the reception to explain that the conditions were unbearable and that I could not stay there any longer. I decided to leave, and the hotel staff assured me that they would contact me regarding a refund.However, after three days without any response, I called them myself. At that point, they told me they could not process the refund and that I needed to take it up with Booking.com. They also said they would inform Booking.com about the situation. Unfortunately, this turned out to be untrue, as Booking.com had no record of my complaint.Now, one month later, I am still waiting for a response. The hotel and Booking.com are not taking me seriously and keep passing me around without offering a real solution.

Pleasant

Very good

great hotel. terrible receptionist.

Liked: clean large nice rooms
Disliked: Female receptionist was incredibly rude and dismissive to me and my colleagues. Incorrectly booked me in after the self check-in terminal failed. Wrongly claimed that she had handed me all the keys to the hotel rooms. When my colleague tried to check in, had the gall to criticize us for not organizing correctly. Also gave incorrect directions to find different conference rooms in the building. Had a general demeanor of annoyance.

Good

Exceptional

Liked: Perfect hotel. I recommend it

Exceptional

Liked: Beautiful rooms and excellent breakfast.