Beautiful house in a lovely...

Liked: Beautiful house (and the castle at another location where you check in is even more stunning). Neat vintage home from 1877! All in all, we ended up with a place to sleep for the night, very convenient location
Disliked: Weird layout. There’s a bathtub IN the room with you, no curtain so basically not at all inviting for a shower. Also, very unprofessionally run. First off we had to check in at a completely separate place about a mile from Upjohn House. We had a car so not too bad but what if you were coming from the airport by Uber? Next, when we were being checked in she asked us what price we had been quoted? While I was looking up my Booking.com receipt she stated a number over $100 higher and asked if that was okay. When I showed her the Booking price she accepted it but still a weird thing. Finally, when we eventually got to Upjohn House we had been told the key would be in the door to our room but it wasn’t. We had to call the number given to us and the person did arrive quickly (about ten minutes) to be fair, but again still weird.

Great place to stay while...

Liked: It was so beautiful and loved being in the Upjohn. Also loved the Henderson Castle breakfast
Disliked: There wasn’t much wrong that I could see. Your staff is friendly and accommodating

Quirky, pretty, but terrible bed...

Liked: The building was quirky but beautiful! Filled with ornate furniture. Very funky.
Disliked: The bed was very uncomfortable! The toilet and bath (not a shower) were placed in the corner of the room with no barrier other than a folding screen that did not hide the entire area. It was awkward since I was sharing the room with my teenage child!

Superb

I recommend that "Booking.com" take...

Liked: WE did not stay there because no one was there. We tried calling the number we were given and just got a voice mail.
Disliked: We were left high and dry. Doors were locked and no one inside.

Beautiful place, nice people with...

Liked: Beautiful home, friendly staff
Disliked: Staff at Henderson Castle is nice, Nate is nice, he is a caretaker of Upjohn. There are no staff members at Upjohn and it feels a bit unorganized. The first room we were given had not been cleaned, the toilet was a wreck from a previous user. We were given a different room that was decent but there were spots on the floor that I wiped up and an unsightly/inconvenient situation with the power cord running from a closet to the television that was the shared power source for the heater and the coffee maker.

Avoid

Liked: Location. it was in Kalamazoo.
Disliked: One room key onlyToilet in room with no wall to seperate itSmoke detector beeped all nightTv not at end of bed, but at side so you had to face sideways to see itBig bulky dark furnitureCheck-in at another buildingBreakfast at another building. The B&B brekafast was a stale croissantNo guard rails around tubNo showerBathroom down the hall didn't lockBed was old and uncomfortableNo bottled water, tissue, room refrigerator, no anythingStatue of Buddha on toilet

Horrible, unsatisfactory, very disappointing

Liked: Nothing.
Disliked: They didn’t explain that all of the amenities were located at the Henderson Castle, plus I still haven’t received my deposit back yet and the property manager has been very rude . He’ basically called me a liar even after he received the verification of our stay. The night of our check in we waited over two hours before we were checked in. The whole experience was very disappointing. I felt that us being an interracial couple was a great deal to with the situation. They were no as hospitable towards us they were the other guest( were all white)! I will never book with them and not recommend them

Very nice, very relaxing.

Liked: Very relaxing environment, both in terms of room comfort and the comings and goings in the house. Almost felt like I was staying at a friends the way it's set up.