I recommend that "Booking.com" take...

Liked: WE did not stay there because no one was there. We tried calling the number we were given and just got a voice mail.
Disliked: We were left high and dry. Doors were locked and no one inside.

Beautiful place, nice people with...

Liked: Beautiful home, friendly staff
Disliked: Staff at Henderson Castle is nice, Nate is nice, he is a caretaker of Upjohn. There are no staff members at Upjohn and it feels a bit unorganized. The first room we were given had not been cleaned, the toilet was a wreck from a previous user. We were given a different room that was decent but there were spots on the floor that I wiped up and an unsightly/inconvenient situation with the power cord running from a closet to the television that was the shared power source for the heater and the coffee maker.

Avoid

Liked: Location. it was in Kalamazoo.
Disliked: One room key onlyToilet in room with no wall to seperate itSmoke detector beeped all nightTv not at end of bed, but at side so you had to face sideways to see itBig bulky dark furnitureCheck-in at another buildingBreakfast at another building. The B&B brekafast was a stale croissantNo guard rails around tubNo showerBathroom down the hall didn't lockBed was old and uncomfortableNo bottled water, tissue, room refrigerator, no anythingStatue of Buddha on toilet

Horrible, unsatisfactory, very disappointing

Liked: Nothing.
Disliked: They didn’t explain that all of the amenities were located at the Henderson Castle, plus I still haven’t received my deposit back yet and the property manager has been very rude . He’ basically called me a liar even after he received the verification of our stay. The night of our check in we waited over two hours before we were checked in. The whole experience was very disappointing. I felt that us being an interracial couple was a great deal to with the situation. They were no as hospitable towards us they were the other guest( were all white)! I will never book with them and not recommend them

Very nice, very relaxing.

Liked: Very relaxing environment, both in terms of room comfort and the comings and goings in the house. Almost felt like I was staying at a friends the way it's set up.

Not impressed, very disappointed.

Liked: It was very clean, and comfortable. The two gentlemen were very pleasant.
Disliked: My husband was locked out . We weren’t had no clue we were locked in the for the evening. In the brochure on line it explains the Upjohn house as having the spa, massages, hit tub, heated pool and sauna at that facility. We never got to enjoy any of it because we were never told until after 8:30 it was at the Henderson castle. We never received our robes or slippers, complimentary breakfast. Plus I walked in with my reservation and confirmation on my phone they had there for over an hour then completed our reservation. Our time was wasted, and what I believe to be vital information wasn’t not given. We definitely didn’t get our money’s worth

Very disappointed.

Liked: Location.
Disliked: Staff couldn’t find my booking even though I had a confirmation number and further documentation. Was told that I would need to take it up with Booking .com.Charged me full rate even though I had booked at a lower rate through Booking.com. Upon checkout, no one was at the main desk. I wanted a receipt so that I had documentation just in case I had paid twice through both Booking.com and Upjohn House/Henderson Castle. An individual finally noticed me waiting and came to assist me. She had no idea how to generate a receipt so she contacted someone by phone who told her to take down my name and email address and one would be emailed to me. It’s been two days now and I have not received it. Staff just seemed confused throughout all of my interactions with them. WiFi didn’t work. I really wanted to like this place, but I can’t recommend it at all.

Good

Disliked: I was very disappointed in the price switch. When I booked the room, it was confirmed at $162.30. When we got to the Henderson Castle to check in, we were charged $268.18 for the overnight stay.

Cozy Historic Stay close to...

Liked: Location is great if you are wanting to be closer to the downtown, it unfortunately rained during our stay so we had to drive around, but you can tell the community around there likes to walk. Bed was really comfortable, staff was very nice at both Henderson Castle and UpJohn, really quiet if you just want to chill out in your room.
Disliked: Parking for UpJohn is extremely limited, first night wasn't awful, but once more people checked in, you would most likely have to resort to street parking, which isn't awful, but the road could be a little busy. The room we stayed in didn't have a shower and the bathtub was out in the open in the room. I believe there was a shared bathroom that could be used, but I am unsure as we weren't really given the rundown of the facilities and even then, it was just a bathtub in that shared bathroom. I am unsure if another room had a shower.